VA Follow Up Specialist

Converge Medical Technology, LLC.; Austin, Northern (TX, KY); Hybrid; USD 63,039,000 - 74,501,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401k with matching

Job summary

Converge Medical Technology in Austin, TX is seeking a VA Follow-Up Specialist to manage pending VA approvals by phone. You will contact VA facilities, determine holding issues, and log updates in Salesforce while keeping veterans moving toward their device.

This role is hybrid, paying $22-$26 per hour. We value persistence, clear communication, and ability to navigate government processes. A high school diploma and 1+ year phone experience are recommended.

Qualifications

• High School Diploma or GED required; higher education welcome.
• 1+ years of high-volume phone experience — outbound calling, follow-up, or similar environment.
• Experience with Salesforce or a similar system preferred.
• Ability to handle confidential patient and business information in accordance with HIPAA and company policies.

Responsibilities

• Work the phones: Call VA facilities on a regular three-to-five day cycle to check the status of every pending approval on your list.
• Get to the right person: Navigate VA phone systems, queues, and transfers to reach someone who can give you a real answer.
• Get the status and identify the holdup: Find out where each approval stands and what is holding it up; log status and next follow-up date in Salesforce.
• Hand off cleanly: Pass cases needing documentation or administrative work to the appropriate team to stay on the phone.
• Flag patterns: Inform your manager when a facility changes its process or a recurring problem occurs.
• Perform other duties as assigned.

Skills

Phone experience

Communication

Organization

Salesforce

Education

High School Diploma or GED

Tools

Salesforce

Job description

Exciting VA Follow-Up Specialist Opportunity!

If you're persistent on the phone, good at getting past “I don't know,” and don't mind calling back until you get a real answer, this role was built for you.

At Converge Medical Technology, we provide game-changing technology with empowering personalized patient services as part of our in-home, multidisciplinary programs for chronic low back and neck pain. Our passion is to change people's lives. The genuine care and healing of our patients is our highest mission, and our goal is to help them get back to doing the things they love.

Before a veteran can receive their device, the VA has to approve it — and those approvals sit in queues at VA facilities across the country. Your job is to help keep those approvals moving. You'll spend your day on the phone with VA hospital staff, working a list of pending approvals, finding out where each one stands and what's holding it up. When you get an answer, a veteran gets closer to their device.

Details:

• Location: Austin, Texas (Hybrid)
• Pay Range: $22-$26 per hour

Key Responsibilities:

• Work the phones: Call your assigned VA facilities on a regular three-to-five day cycle to check the status of every pending approval on your list. This is a full-day calling role — no patient calls, no paperwork processing.
• Get to the right person: Navigate VA phone systems, queues, and transfers to reach someone who can give you a real answer. Build the contacts and shortcuts that make next week's calls faster.
• Get the status and identify the holdup: Find out where each approval stands and, when something is holding it up, what it is. Log the status, any barrier, and your next follow-up date in Salesforce. Quick structured entries — not paperwork.
• Hand off cleanly: Pass cases that need documentation or administrative work to the team that owns it, so you can stay on the phone.
• Flag patterns: Tell your manager when a facility changes its process or a problem starts repeating.
• Perform other duties as assigned.

What this role actually looks like:

Some VA centers pick up in ten minutes. Others hold you for forty-five. Plenty of calls end in voicemail, a wrong department, or an answer that contradicts what you were told last week. That's the job, not a bad day. The people who do well here don't take it personally, don't carry a rough call into the next one, and find a steady rhythm in working the same list the same way every day. If you need constant variety and fast momentum to stay engaged, this isn't the right fit — and we'd rather say that now.

Qualifications:

• High School Diploma or GED required; higher education welcome.
• 1+ years of high-volume phone experience — outbound calling, follow-up, collections, scheduling, insurance verification, authorization follow-up, or a comparable environment.
• Comfort working a structured daily call list independently.
• Experience with Salesforce or a similar system preferred.
• Healthcare, DME, or VA experience helpful but not required — we'll teach you the process.
• Ability to handle confidential patient and business information appropriately, in accordance with HIPAA and company policies.

Why choose Converge Medical Technology?

Our mission is Fun, Family, and Freedom. We encourage our team members to have fun at work, prioritize their family and work/life balance, and have the freedom to improve how we do things. We offer medical, dental, and vision insurance, short- & long-term disability, FSA/HSA options, 401k with matching, and so many more. Come and join a company that values its team as much as its growth!

Converge Medical Technology is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.