V107C - Payment and Billing Coordinator

Job Duck; United States; Remote; USD 11,000 - 12,000; Full time

Job summary

Job Duck is seeking a dependable Payment and Billing Coordinator to support accurate billing and administrative operations for a family law practice. This remote role involves preparing invoices, maintaining billing records, monitoring expenses and deadlines, and communicating professionally with clients about their accounts.

You will work with Clio to generate invoices, track statuses, and ensure confidential information remains secure.

Qualifications

• Minimum 1 year of billing, AR, or admin experience.
• Experience in a law firm or professional services is a plus.
• Proficient with data entry, document management, and recordkeeping.
• Able to communicate with clients by email and phone about invoices and payments.
• Fluent in English and Spanish with professional written and verbal skills.

Responsibilities

• Prepare and issue client invoices in Clio.
• Maintain billing and expense records.
• Monitor outstanding invoices and payment statuses.
• Communicate billing options and payment arrangements with clients.
• Protect confidential client and financial information.
• Assist with AR and expense tracking.

Skills

Billing

Accounts Receivable

Data Entry

Administrative Support

Attention to Detail

Organization

Time Management

Communication

Client Service

Confidentiality

Dependability

Problem Solving

Independent Work

Meeting Deadlines

Bilingual English/Spanish

Tools

Clio

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!

Job Description

Job Duck is seeking a dependable and detail-oriented Payment and Billing Coordinator to support accurate, consistent billing and administrative operations for a family law practice. In this role, you will prepare invoices, maintain billing records, monitor expenses and payment deadlines, and communicate professionally with clients regarding their accounts. You will help keep financial information organized while ensuring outstanding items are followed through to completion. This opportunity is ideal for someone who works confidently with recurring responsibilities, handles confidential information carefully, and takes ownership of their work in a remote environment.

• Monthly Salary Compensation: From 1,015 to 1,100 USD

Responsibilities

Responsibilities include, but are not limited to:

• Protect confidential client and financial information.
• Provide additional billing and administrative support to help maintain efficient daily operations.
• Respond to routine billing inquiries and direct matters outside the role's scope to the appropriate team member.
• Communicate professionally with clients regarding invoices, payments, outstanding balances, and payment options.
• Monitor outstanding invoices and track payment statuses.
• Maintain organized and up-to-date billing and administrative records.
• Follow up internally when additional information or clarification is required to process an expense.
• Track expense and payment due dates, flagging upcoming or overdue items as needed.
• Review expenses associated with client matters and maintain accurate expense records.
• Identify billing discrepancies or missing information and elevate them to the appropriate team member.
• Send invoices and billing communications using approved templates.
• Review billing information carefully to confirm accuracy before invoices are issued.
• Prepare and generate client invoices in Clio according to established billing procedures.
• Maintenance accurate and current client billing records in Clio.

Requirements

• Minimum 1 year of previous experience in billing, accounts receivable, administrative support, or a similar.
• Experience working in a law firm or professional services environment is a plus.
• Familiarity with Clio or comparable legal practice management software is preferred.
• Proficiency in data entry, document management, recordkeeping, and general administrative tasks is required.
• Must be comfortable communicating with clients by email and phone regarding invoices, outstanding balances, payments, and available payment options.
• Must be able to manage recurring responsibilities independently, meet deadlines, and maintain consistent follow-through in a remote work environment.
• Billing and invoice preparation
• Accounts receivable support
• Expense and payment tracking
• Accurate data entry and recordkeeping
• Strong attention to detail
• Excellent organizational and time management skills
• Professional written and verbal communication in both English and Spanish
• Client service and payment follow-up skills
• Discretion when handling confidential client and financial information
• Dependability and accountability
• Proactive problem solving and follow through
• Ability to work independently with minimal supervision
• Ability to manage recurring tasks and meet deadlines
• Willingness to ask questions and seek clarificarions
• Empathy and professionalism during sensitive financial conversations

Location and Schedule

• Location and timezone: Remote, Eastern Standard Time (EST)
• Working Hours: Monday to Friday
• Expected call volume: Light to moderate

Software and Tools Required

• CRM: Clio

Work Shift

8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Languages

English, Spanish