V104 - Criminal Appeals Intake & Scheduling Coordinator

Job Duck; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

Job Duck is seeking a Criminal Appeals Intake & Scheduling Coordinator to support prospective clients from first contact. You will guide intake, schedule consultations, collect payments, and coordinate with the legal team to ensure timely, compassionate service.

Remote role (EST), Monday–Friday, with LawPay and Clio-based workflows; must be fluent in English and Spanish, tech-savvy, and able to manage multiple conversations while maintaining professional demeanor.

Qualifications

• 1 year of intake specialist experience.
• Lead qualification experience.
• Excellent customer service skills.
• Fluent in English and Spanish.
• Tech-savvy and adaptable.
• Able to learn new systems quickly.
• Strong follow-up and relationship-building skills.
• Scheduling and calendar management experience.
• Payment collection experience.
• Comfortable discussing services and payment options with prospective clients.
• Attention to detail and strong organizational skills.
• Professional phone etiquette.
• Ability to multitask effectively.
• Clio Grow and Clio Manage experience preferred.
• Clear and professional speaking voice.

Responsibilities

• Coordinate consultations and calls with prospective clients.
• Send intake forms and required documentation.
• Follow up with inquiries and guide applicants through the intake process.
• Process payments using LawPay.
• Manage attorney calendars and schedule consultations.
• Support the legal team with administrative tasks and client service.
• Document interactions and next steps in the CRM.
• Maintain ongoing communication with prospects and inmates.

Skills

Intake experience

Lead qualification

Customer service

Bilingual English/Spanish

Tech-savvy

Learning new systems

Follow-up

Scheduling

Payment collection

Payment discussions

Attention to detail

Organizational skills

Phone etiquette

Multitasking

Clio Grow

Clio Manage

Cadence Consult

RingCentral

Google Workspace

LawPay

Tools

Clio Grow

Clio Manage

Cadence Consult

RingCentral

Google Workspace

LawPay

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!

Job Description

At Job Duck , we are looking for a Criminal Appeals Intake & Scheduling Coordinator who is passionate about helping potential clients feel supported from their very first interaction. In this role, you will serve as a key point of contact, guiding prospective clients through the intake process, scheduling consultations, collecting payments, and maintaining consistent follow up. You will work closely with the legal team to ensure every lead receives timely attention and exceptional service. The ideal candidate is tech-savvy, highly communicative, trainable, and comfortable managing multiple conversations while maintaining a professional and compassionate approach. If you enjoy building relationships and creating positive client experiences, this opportunity may be a great fit for you.

Monthly Compensation Range: From 1,142 to 1,220 USD

Responsibilities

• Coordinate consultations and calls with correctional facilities
• Send intake forms and required documentation
• Follow up with prospective clients after initial inquiries
• Process payments through LawPay
• Schedule consultations and maintain attorney calendars
• Support the legal team with administrative and client service tasks
• Collect payments for consultations, case reviews, and representation agreements
• Qualify incoming leads and evaluate potential client needs
• Perform receptionist and front line client intake duties
• Ensure accurate documentation of client interactions and next steps
• Track lead activity and intake progress within the CRM
• Maintain ongoing communication with prospective clients and inmates

Requirements

• 1 year of experience working as an intake specialist
• Lead qualification experience
• Excellent customer service skills
• Strong verbal and written communication in both English and Spanish
• Tech-savvy and adaptable
• Ability to learn new systems quickly
• Strong follow up and relationship building skills
• Scheduling and calendar management experience
• Payment collection experience
• Comfortable discussing services and payment options with prospective clients
• Attention to detail
• Organizational skills
• Professional phone etiquette
• Ability to multitask effectively
• Clio and LawPay experience preferred
• Clear and professional speaking voice

Location and timezone: Remote, Eastern Standard Time (EST)

Working Hours: Monday to Friday

Expected call volume: Moderate (6-15 calls per day)

Software and Tools Required

• CRM: Clio Grow, Clio Manage, Cadence Consult
• VOIP: RingCentral
• Email/Calendar: Google Workspace, Law Pay

Work Shift

8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Languages

English, Spanish