UX Transformation Lead: AI-Driven Enterprise Experience

Mastercard; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

Mastercard is embarking on a bold multi-year transformation to reinvent every moment of the customer and partner journey, from discovery to ongoing engagement. The User Experience Design Lead brings the end-user perspective into redesigns and ensures solutions are intuitive, usable, and responsive to AI-enabled ways of working.

In a cross-disciplinary team you will own user flows, journeys, wireframes, and prototypes, conduct research, test with users, and translate findings into human-centered

Qualifications

• Demonstrated experience in UX design for complex, enterprise, or B2B environments.
• Strong portfolio with end-to-end product design including research, ideation, prototyping, validation.
• Curiosity about how AI can enhance customer experiences and comfort prototyping AI-enabled interactions.
• Hands-on experience with Figma, Adobe Creative Cloud, or similar design tools.
• Pragmatic, collaborative mindset with the ability to move quickly, iterate thoughtfully, and refine when needed.
• Strong communication and storytelling skills to articulate design decisions and advocate for the user.

Responsibilities

• Own user flows, journeys, wireframes, and prototypes within a given Transformation effort from concept through validation.
• Empathize deeply with users and stakeholders; participate in discovery research, usability testing, and journey mapping.
• Simplify complex problems into clear, intuitive experiences with structured design thinking.
• Partner cross-functionally to align on problem statements, priorities, and trade-offs; incorporate user feedback.
• Translate research into action, ensuring redesigned processes reflect real customer needs for B2B audiences.
• Contribute to and extend Mastercard's design system while evolving patterns for new areas; prototype AI-enabled interactions.

Skills

UX design

Research

Prototyping

Figma

Adobe Creative Cloud

Communication

Design systems

AI concepts

Tools

Figma

Adobe Creative Cloud

Design systems

Job description

Mastercard is embarking on a bold multi-year transformation to reinvent every moment of the customer and partner journey, from discovery to ongoing engagement. The User Experience Design Lead brings the end-user perspective into redesigns and ensures solutions are intuitive, usable, and responsive to AI-enabled ways of working.

In a cross-disciplinary team you will own user flows, journeys, wireframes, and prototypes, conduct research, test with users, and translate findings into human-centered