Transformation Experience Design Lead

Mastercard; New York (NY); On-site; USD 143,000 - 228,000; Full time

Job summary

Mastercard is seeking a User Experience Design Lead for the Transformation team in the US. You will own end-to-end user flows, journeys, and prototypes within multi-year transformation efforts, ensuring intuitive, usable experiences across B2B and B2B2C contexts.

You will partner with product, tech, and operations, translating research into practical designs, contributing to Mastercard’s design system, and exploring AI-enabled interactions to improve adoption.

Qualifications

• Extensive UX design experience in enterprise or B2B contexts.
• Strong portfolio with end-to-end product design, research, prototyping.
• Hands-on with Figma and Adobe Creative Cloud.
• Experience with user research and translating findings into designs.
• Curiosity about AI in UX and prototyping AI-enabled interactions.
• Strong communication and storytelling to advocate for users.
• Collaborative, fast-moving, and iterative mindset.

Responsibilities

• Own user flows, journeys, wireframes, and prototypes within a Transformation effort, from concept through validation.
• Empathize with users and stakeholders, conduct discovery research and usability testing.
• Simplify complex problems into clear, intuitive experiences using design thinking.
• Partner cross-functionally to align on problems, priorities, and trade-offs.
• Translate research into actionable redesign decisions for B2B audiences.
• Contribute to Mastercard’s design system and maintain consistency.
• Explore AI-enabled interactions to enhance the end-user experience.
• Facilitate workshops to ideate, prototype, and validate concepts.

Skills

UX design

User research

Prototyping

Communication

Tools

Figma

Adobe Creative Cloud

Job description

Mastercard is seeking a User Experience Design Lead for the Transformation team in the US. You will own end-to-end user flows, journeys, and prototypes within multi-year transformation efforts, ensuring intuitive, usable experiences across B2B and B2B2C contexts.

You will partner with product, tech, and operations, translating research into practical designs, contributing to Mastercard’s design system, and exploring AI-enabled interactions to improve adoption.