Senior UX Researcher, Support Experience & Strategy

Stripe; United States; Hybrid; USD 154,200 - 231,200; Full time

Benefits offered by this job

Equity options

401(k) plan

Medical benefits

Wellness stipends

Job summary

A leading financial technology company is seeking a UX Researcher to join its Support organization. This full-time position emphasizes mixed-methods research to shape product experiences and boost user satisfaction. Candidates need a minimum of 5 years in user research, along with skills in data analysis and storytelling. This role offers a hybrid work model, allowing both office and remote arrangements. Competitive compensation and comprehensive benefits package are provided.

Qualifications

• 5+ years relevant user research experience on customer experience or service design research.
• Ability to conduct complex research and demonstrate various research methods.
• Skill in compiling research into compelling, data-backed presentations.

Responsibilities

• Lead multi-phase, mixed-method studies to drive product strategy.
• Investigate Support CSAT data for user experience improvements.
• Define support packages and UX workflows via research findings.

Skills

Mixed-methods research

Data analysis

User experience testing

User storytelling

Job description

A leading financial technology company is seeking a UX Researcher to join its Support organization. This full-time position emphasizes mixed-methods research to shape product experiences and boost user satisfaction. Candidates need a minimum of 5 years in user research, along with skills in data analysis and storytelling. This role offers a hybrid work model, allowing both office and remote arrangements. Competitive compensation and comprehensive benefits package are provided.