UX Researcher — Mixed-Methods for Customer Experience

UPS Supply Chain Solutions, Inc.; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. is seeking a Research Specialist to plan and execute comprehensive research projects informing strategy, product, and service improvements for UPS customers and stakeholders.

The role emphasizes leading all phases of research, from planning to usability testing, with a strong focus on mixed methods and stakeholder communication. You will collaborate with researchers, designers, and strategists to translate insights into tangible design and business outcomes, with

Qualifications

• ,

Responsibilities

• Plan, design, moderate, and analyze qualitative and quantitative research studies.
• Develop research questions aligned with stakeholder and business objectives; determine methodologies.
• Present findings with clear visuals and data storytelling to cross-functional teams.
• Advocate for end users in meetings and workshops; ensure user needs drive design decisions.
• Translate insights into actionable design and business strategies.
• Develop user requirements, journeys, personas, and other frameworks from research data.
• Collaborate with researchers, designers, and strategists to implement research recommendations.
• Plan and execute concept and usability tests using qualitative and quantitative methods.
• Stay informed on industry trends and methodologies to enhance research practices.

Skills

Qualitative research

Quantitative research

Mixed methods

Stakeholder communication

Presentations

Project management

Tools

DScout

Qualtrics

Quantum Metrics

Microsoft Office

Figma

Job description

UPS Supply Chain Solutions, Inc. is seeking a Research Specialist to plan and execute comprehensive research projects informing strategy, product, and service improvements for UPS customers and stakeholders.

The role emphasizes leading all phases of research, from planning to usability testing, with a strong focus on mixed methods and stakeholder communication. You will collaborate with researchers, designers, and strategists to translate insights into tangible design and business outcomes, with