UX Researcher - AI Claims & Evidence Workflows

Lever, Inc.; Washington (District of Columbia); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

Paid holidays

Disability coverage

Retirement savings

Professional development opportunities

Job summary

SteerBridge is seeking a UX Researcher to support the MDC team and advance AICES, the AI Claims Evaluation System, in a hybrid US-based role with possible remote work depending on experience.

You will plan and conduct studies, synthesize findings into wireframes and prototypes in Figma, and collaborate with designers, engineers, product stakeholders, and subject-matter experts to shape usable, accessible workflows for veterans’ disability claims.

Qualifications

• 3+ years of UX research, human factors, or applied product research.
• Experience planning studies, recruiting participants, conducting sessions, and synthesizing findings into actionable recommendations.
• Strong command of research methods, including interviews, workflow analysis, usability testing, and synthesis.
• Ability to understand complex claims or evaluation workflows and communicate user needs clearly.
• Experience creating research-informed prototypes or wireframes.
• Proficiency with Figma or similar design and prototyping tools.
• Ability to handle sensitive research materials and follow applicable privacy requirements.
• Ability to work in complex enterprise or government software environments.
• Strong communication skills and the ability to present findings to technical and nontechnical audiences.

Responsibilities

• Plan and conduct qualitative and quantitative research, including interviews, contextual inquiry, surveys, and workflow analysis.
• Study claims and medical evaluation workflows through approved access to users and representative materials, documenting constraints, handoffs, and decision points.
• Conduct usability testing on prototypes and production workflows, including evidence review, multi-tab navigation, and administrative tasks.
• Synthesize findings into clear, prioritized insights and recommendations that guide product decisions.
• Develop personas or role profiles, journey maps, task flows, and workflow models when they help the team make design decisions.

Skills

UX Research

Qualitative Research

Quantitative Research

Interviews

Usability Testing

Synthesis & Insights

Cross-functional Collaboration

Tools

Figma

UserTesting

Qualtrics

Jira

Job description

SteerBridge is seeking a UX Researcher to support the MDC team and advance AICES, the AI Claims Evaluation System, in a hybrid US-based role with possible remote work depending on experience.

You will plan and conduct studies, synthesize findings into wireframes and prototypes in Figma, and collaborate with designers, engineers, product stakeholders, and subject-matter experts to shape usable, accessible workflows for veterans’ disability claims.