TikTok Shop - Logistics Service Product Manager

TikTok; Seattle (WA); On-site; USD 176,000 - 280,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Parental leave

Paid time off

Job summary

TikTok is hiring for a Shipping & Fulfillment Product role focused on building seller-facing logistics solutions that improve end-to-end shipping and fulfillment for a global marketplace.

You will define EDT, pricing, and fulfillment workflows, collaborate with Business, Operations, Data, Engineering and Algorithm teams, and drive optimization for seller and consumer experiences worldwide.

Qualifications

• Bachelor degree or higher
• Experience in global e-commerce logistics and fulfillment processes
• Ability to propose product solutions for complex problems
• Strong communication, teamwork and project management skills

Responsibilities

• Understand and analyze shipping services across countries and regions; plan and design shipping services including EDT and pricing
• Understand and analyze fulfillment workflows; design merchant-facing shipping processes and open platform integrations
• Collaborate with Business, Operations and Data teams to address seller and consumer pain points including shipping costs
• Work with Engineering and Algorithm teams to push projects forward and ensure launches meet goals
• Continuously strive for product optimization and innovation for a global e-commerce system

Skills

Analytical thinking

Communication

Teamwork

Project management

Education

Bachelor degree or above

Job description

Responsibilities

Merchant Shipping & Fulfillment Product Team is building and scaling seller-facing logistics solutions, with a focus on enhancing the end-to-end shipping and fulfillment experience through products. We own the global design of shipping services, including delivery time, pricing, and workflows while partnering cross-functionally to optimize seller and consumer experience.

Responsibilities

• - Understand and analyze shipping services in different countries and regions. Responsible for the overall planning and design of shipping services, including the definition of service mindsets, EDT (estimated delivery time) prediction and display, shipping fee strategy and etc., in order to support the application and expansion of shipping services across different regions
• - Understand and analyze fulfillment workflows across different countries and merchant segments. Design merchant-facing shipping processes aligned with service capabilities, as well as open platform integration solutions, tailored to local ISV ecosystems and merchant usage patterns.
• - Work closely with Business, Operations, and Data teams to jointly explore pain points of sellers and consumers, and be responsible for consumer & merchant experience and shipping cost
• - Work together with Engineering and Algorithm teams to push projects forward and make sure they launch and achieve goals
• - Continuously strive for product optimization and innovation, and establish general product ability for global e-commerce system

Qualifications

Minimum Qualifications

• - Bachelor degree and above
• - Have industry experience in the global e-commerce industry, and have basic understanding of e-commerce logistics services and fulfillment process
• - Motivated to think and provide product solutions for complex problems, and to continuously conduct analysis and optimization
• - Possess good communication, teamwork, and project management skills

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $176320 - $280440 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

1. 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. 3. Exercising sound judgment.