Applied Scientist: AI for Customer Experience & Trends

Amazon Inc.; Seattle (WA); Hybrid; USD 143,000 - 193,000; Full time

Job summary

Amazon.com Services LLC is seeking an Applied Scientist for the CXBT team in Seattle. The role focuses on building state-of-the-art agentic simulations combining multimodal inputs to test and optimize customer experiences at scale.

You will lead research in agent-based modeling, contribute novel algorithms, curate diverse data with privacy in mind, and publish findings that advance AI applied to customer behavior and testing at Amazon.

Qualifications

• 3+ years of building models for business application experience.
• Experience in patents or publications at top-tier peer-reviewed conferences or journals.
• Experience programming in Java, C++, Python or related language.
• Experience in algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing.
• PhD or equivalent research experience.
• Experience building machine learning models or developing algorithms for business application.

Responsibilities

• Design and implement frameworks for multi-modal content handling and creating representative, diverse agents that faithfully capture real-world characteristics.
• Use state-of-the-art techniques in user modeling and behavioral simulation to build robust agentic frameworks.
• Research and implement novel algorithms and modeling techniques.
• Acquire and curate diverse datasets while ensuring user privacy.
• Create robust evaluation metrics and test sets to assess language model performance.
• Innovate in data representation and model training techniques.
• Apply responsible AI practices throughout the development process.
• Write clear, scientific documentation describing methodologies, solutions, and design choices

Skills

Java

C++

Python

Algorithms and data structures

Numerical optimization

Data mining

Parallel and distributed computing

High-performance computing

Education

PhD or equivalent research experience

Job description

Amazon.com Services LLC is seeking an Applied Scientist for the CXBT team in Seattle. The role focuses on building state-of-the-art agentic simulations combining multimodal inputs to test and optimize customer experiences at scale.

You will lead research in agent-based modeling, contribute novel algorithms, curate diverse data with privacy in mind, and publish findings that advance AI applied to customer behavior and testing at Amazon.