UX Researcher

By Light Professional IT Services LLC; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company is seeking a UX Researcher to enhance user experience for Veterans. The role involves conducting usability tests, synthesizing feedback, and collaborating with interdisciplinary teams. Ideal candidates will have a passion for serving Veterans and a strong portfolio showcasing their UX research capabilities.

Qualifications

• 1-2 years of experience in UX research.
• Portfolio demonstrating UX research proficiency.
• Understanding of accessibility standards.

Responsibilities

• Conduct usability testing and analyze user feedback.
• Synthesize qualitative and quantitative data for reports.
• Advocate for Veteran needs among stakeholders.

Skills

Human-centered design

Usability testing

Visual design principles

Communication skills

Collaboration skills

Basic HTML

Microsoft Excel

Education

Bachelor's degree in a relevant field

Tools

Adobe Photoshop

Figma

PowerPoint

InVision

Jira

Job description

UX Researcher

Job Locations

US-Remote

ID

2025-10379

# of Openings

1

Category

Information Technology

Clearance

Tier 4 - High Risk (Public Trust)

Responsibilities

Conduct ongoing product monitoring through analyzing and tagging Veteran survey feedback and collecting and analyzing usage/behavior metrics.

• Plan, write, and conduct moderated usability testing/ generative studies with Veterans including those who use assistive technology.
• Plan, write, and conduct unmoderated studies with Veterans including those who use assistive technology.
• Synthesize and analyze qualitative and quantitative data and write reports on findings without the aid of analysis software.
• Create decks for, and present findings to, various stakeholder audiences.
• Conduct desk research on future features.
• Work efficiently and effectively within time constraints while maintaining fidelity to research principles and internal quality standards.
• Become an expert in multiple products.
• Advocate for Veteran needs among various stakeholders and evangelize UX research.
• Participate as a contributor to an interdisciplinary team thatincludes creative and market leads, project management, and software developers.
• Produce user requirements specifications, flowcharts, and design specifications for prototypes.

Required Experience/Qualifications

• Please provide a link to your portfolio when applying.
• Passion for serving Veterans.
• 1- 2 years experience required.
• Understanding of human-centered design approaches, methods, principles and skills.
• Experience in the planning and execution of usability testing studies.
• Command of visual and communication design principles.
• Understanding of design systems, information architecture, design patterns and interaction design.
• Understanding of designing with accessibility standards.
• Proficiency with design and presentation applications (i. e. AdobePhotoshop, Illustrator, XD, Figma, Paper, PowerPoint, InVision).
• Excellent written and verbal communication and the ability to present work to large groups.
• Able to function independently and in a team environment, with excellent collaboration skills.
• Basic understanding of HTML
• Proficiency with Microsoft Excel.
• On-line portfolio demonstrating proficiency in conducting UX research.

Preferred Experience/Qualifications

• Experience with visual work platforms such as Mural or Miro.
• Experience working in an Agile delivery environment with Agile frameworks and methodologies such as Scaled
• Agile Framework (SAFe), Scrum, and Kanban.
• Experience with Jira management tools.

Special Requirements/Security Clearance

• Ability to obtain and maintain a Public Trust