UX Researcher

Cypress HCM; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking a highly-skilled UX Researcher to join their Experience Research team. This role involves leading mixed methods research to provide actionable insights that inform product development. You will work closely with designers and product managers, applying your expertise in qualitative and quantitative methodologies to ensure that user experiences align with the company’s high standards. With a focus on collaboration and communication, this position offers the opportunity to make a significant impact on product strategies within a dynamic and fast-paced environment. If you are passionate about user experience and thrive in a collaborative setting, this is the perfect opportunity for you.

Qualifications

• 8+ years of experience in qualitative and quantitative research methodologies.
• Ability to manage multiple priorities without sacrificing quality.

Responsibilities

• Lead research on product experiences to ensure high-quality standards.
• Collaborate with teams to identify research goals and timelines.

Skills

Qualitative Research

Quantitative Research

SQL

Cross-Cultural Research

Communication Skills

Creative Storytelling

Education

Degree in Human-Computer Interaction

Degree in Sociology

Degree in Psychology

Degree in Anthropology

Degree in Cognitive Sciences

Tools

Qualtrics

Job description

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This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100.00/hr - $112.71/hr

UX Researcher

Location: Remote with preferred locations of San Francisco, Seattle, or NYC

Travel: Some travel is required for team meetings

About the role:

The Experience Research team’s mission is to provide the robust, rich, and actionable research that product teams need at every stage of the product development cycle. As a researcher, you are embedded with a team of designers, PMs, and other cross-functional partners. We are looking for a highly-skilled mixed methods Experience Researcher to deliver actionable insights.

As a member of our team, you will inform new and existing experiences, ensuring that our product solutions meet our high quality bar. In this role, you will apply your qualitative and quantitative skill set to your own projects and lead other researchers to inform large strategic initiatives. This is a senior role requiring a breadth of methodological and leadership experience.

Responsibilities

• Lead research across internal and external facing product experiences, ensuring that these experiences drive value for our community and meet our high-quality standards.
• Conduct qualitative and quantitative studies within your focus area (e.g., ethnographic/field research, diary studies, surveys, concept testing, log analysis, etc.).
• Collaborate closely with adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision-making.
• Collaborate closely with product managers, designers, writers, and partner organizations to identify possible research goals and timelines.
• Communicate effectively with stakeholders from across the company, including senior leadership.
• Assist with workshops and other cross-functional alignment activities
• Execute in a fast-paced environment with ambiguity.

Experience

• 8+ years' industry experience, using both qualitative and quantitative research methodologies.
• Experience working in-house, ideally coming from a two-way marketplace technology company
• Experience working with research vendors and conducting primary and secondary research that informs strategy and generates product recommendations
• A demonstrated track record of delivering impactful insights within complex or technical problem spaces.
• Exceptional written and verbal communication skills.
• Experience managing a portfolio of multiple priorities simultaneously without sacrificing quality or deadlines
• Experience conducting research in complex problem spaces such as customer service, enterprise solutions, or safety.
• Degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences, or equivalent practical experience.*
• Ability to write basic SQL queries to pull data for patterns and consistencies
• Experience with cross-cultural products and international research
• Expertise in tools or methods for conducting accessibility research (i.e. Qualtrics)
• Strong creative storytelling methods and/or workshop design

Candidates will be required to share work samples during the interview process (a research planning brief and a final report). It's ok to white label these samples to protect NDA information.

Pay Rate Range:

• $100 - $112.71/hour on W-2

Job #35928488

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

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