UX Researcher

Mutual of Omaha Insurance Co.; United States; Remote; USD 86,000 - 114,000; Full time

Benefits offered by this job

401(k) plan with company contribution

Job summary

Mutual of Omaha Insurance Co. is seeking a UX Designer to craft user-centered digital experiences across web and mobile. You will conduct user research, design flows, wireframes, and prototypes, and partner with product, development, and content teams to align user needs with business goals.

The role emphasizes accessibility, collaboration, and a portfolio demonstrating UX work. Proficiency in Figma is preferred, and applicants should be based in the United States.

Qualifications

• Experience in UX design, UX research, interaction design, or related disciplines.
• Ability to apply user-centered design principles to solve business and customer challenges.
• Proven ability to create UX deliverables: personas, journey maps, IA, wireframes, prototypes, usability findings.
• Strong collaboration, communication, and presentation skills across cross-functional teams.
• Commitment to accessibility, inclusive design, and continuous learning.
• Able to work remotely from the United States and collaborate with dispersed teams.

Responsibilities

• Lead and conduct user interviews, usability testing, and discovery sessions to uncover insights and inform design decisions.
• Create intuitive experiences with user flows, journey maps, information architecture, wireframes, prototypes, and interaction designs.
• Collaborate with product owners, partners, developers, researchers, and fellow designers to deliver solutions across web, mobile, and digital platforms.
• Advocate for users by applying research, analytics, accessibility standards, and best practices to improve experiences.
• Contribute to design practice by sharing ideas, participating in Agile ceremonies, and staying current on UX trends.

Skills

UX design

UX research

Interaction design

Prototyping

Education

Bachelor's degree in design

Tools

Figma

Job description

Location: Remote
Work Type: Full Time Regular
Job No: 505349
Categories: Marketing/Communications
Application Closes: Open Until Filled

SHARE

As a key member of our Digital Experience & Design team, the UX Designer is responsible for creating user-centered digital experiences that align customer needs with business goals. This role combines user research, interaction design, collaboration, and problem-solving to deliver intuitive, accessible, and engaging experiences across web, mobile, and digital products. The UX Designer partners closely with visual designers, developers, content strategists, and business stakeholders throughout the design process while championing the voice of the customer and reinforcing Mutual of Omaha's brand experience.

WHAT WE CAN OFFER YOU:

• UX Researcher: $86,000-$114,000, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Lead and support user-centered design efforts by planning and conducting research activities such as user interviews, usability testing, and discovery sessions to uncover insights and inform design decisions.
• Create intuitive digital experiences through user flows, journey maps, information architecture, wireframes, prototypes, and interaction designs that align user needs with business objectives.
• Collaborate closely with product owners, business partners, developers, researchers, and other designers to deliver effective solutions across web, mobile, and other digital platforms.
• Advocate for the user throughout the design process by leveraging research, analytics, accessibility standards, and best practices to continuously improve customer experiences.
• Contribute to the evolution of our design practice by sharing ideas, participating in Agile ceremonies, providing design recommendations, and staying current on emerging UX trends, tools, and technology.

WHAT YOU’LL BRING:

• Experience in UX design, UX research, interaction design, or related disciplines, with the ability to apply user-centered design principles to solve complex business and customer challenges.
• Proven ability to create and communicate UX deliverables such as personas, journey maps, information architecture, wireframes, prototypes, and usability findings.
• Advanced proficiency in Figma, including wireframing, interactive prototyping, design systems, and collaborative design workflows, along with experience conducting user research and usability testing to inform design decisions.
• Strong collaboration, communication, presentation, and problem-solving skills, with the ability to influence stakeholders and work effectively across cross-functional teams.
• Passion for continuous learning, accessibility, inclusive design, and creating exceptional digital experiences that deliver value to customers and the business.
• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States.

Portfolio required. Candidates must provide examples of UX work and case studies that demonstrate their design process, problem-solving approach, and impact on user and business outcomes.

PREFERRED:

• Bachelor's degree in design or related field
• Experience working in an Agile environment
• Experience designing for mobile platforms (iOS and Android)
• Interest and participation in professional industry groups, conferences

If you have questions about your application or the hiring process , email our Talent Acquisition area at [e-mail] . Please allow at least one week from time of applying if you are checking on the status.

Together we achieve greatness. Not only is this a core value, but it’s also representative of the kind of place we are — built by the strength and integrity of our employees. It’s why we’re named a “Great Place to Work”.

Surround yourself with an authentic and inclusive culture. Your strengths and differences will be valued and celebrated by a diverse community of co‑workers.