UX Researcher

Denken Solutions, Inc.; Foster City (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Denken Solutions, Inc. is seeking an experienced UX Researcher focused on Internal Tools and AI to guide design, product, and engineering teams in developing tools for our internal workforce.

You will build personas for internal user groups, ideate unified solutions, and collaborate with cross-functional partners to address meaningful problems, not just symptoms. The role emphasizes inclusive research practices, psychological safety, and collaboration across teams to deliver user-centered

Qualifications

• Masters or PhD in related field.
• 5+ years of relevant work experience.
• Experience working with enterprise or internal users.
• Experience working with technical users and products.

Responsibilities

• Lead cross-functional kickoff meetings to align on root problems.
• Choose research methods to address primary and secondary needs (diary studies, observations, interviews).
• Conduct research to identify unmet needs and guide tool development and organizational changes.
• Deliver insights with narrative framing to guide decisions and roadmap.
• Present findings and recommendations to improve user experiences and advocate for users.
• Manage expectations of diverse stakeholders with a human-centered approach.

Skills

UX research

Stakeholder collaboration

Qualitative research

Interviews & observations

Education

Master's or PhD in related field

Job description

Hybrid role - 4 days Onsite and 1 day Remote

Job Description:

• UX Researcher, Internal Tools and AI
• Location: Bayside T1, Foster City
• Schedule: 9am-5pm PST - Hybrid (Onsite 4 days per week)
• As the contracting UX Researcher, you will help guide design, product, and engineering teams towards the development of a suite of tools designed to support our internal workforce at client.
• You will play a pivotal role in building personas for internal user groups, ideating on unified solutions and assisting our cross-functional partners in solving the right problems, not just their symptoms.
• We are looking for a person like you who is hungry for knowledge, prepared to ask the hard questions and challenge existing assumptions, and wants to help the team see the forest from the trees.
• The Research team centers itself on creating an inclusive and psychologically safe environment that drives success for individuals and the team. We strive to be good collaborators who help cross-functional teams solve problems for users, customers, and client.
• A requirement for our success is our ability to welcome all relevant parties into our process.
• We trust one another and our partners, while also understanding that different points of view enhance insights.
• A researcher for this role will be capable of future thinking and planning for the unknown.

In This Role You Will:

• Lead kick-off meetings with cross-functional teams using collaboration methods to uncover the root problem and gain alignment with stakeholders.
• Select the appropriate research methods to understand the customer and company representatives to address primary and secondary needs, likely through use of diary studies, observations, interviews, and workflow diagramming.
• Conduct research that allows the team to gain clarity into how internal users work and identify unmet needs and pain points to guide the development of tools and organizational changes that will improve operational efficiency and progress towards client’s milestones and goals.
• Deliver insights with appropriate narrative framing to guide immediate changes, the team’s vision, and roadmap decisions.
• Present findings and recommendations to improve the experiences of users; be a staunch advocate for users in cross-functional meetings, and raise questions or challenge assumptions that are not in the best interest of our users.
• Manage expectations and interests of a diverse set of stakeholders while maintaining a human-centered posture.

Preferred Qualifications:

• Masters or PhD in related field
• 5+ years of relevant work experience
• Experience working with enterprise or internal users
• Experience working with technical users and products

Bonus Qualifications:

• Experience building end-to-end solutions with AI
• Experience researching and/or designing for a wide range of users and abilities
• Experience working on product suites or tools that work together
• Experience working with tools used in field operations
• Experience working with autonomous vehicles or related systems

About us:

At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.