UX Research Program Lead — Hybrid, 12+Mo Contract

BayOne Solutions; Mountain View (CA); Ibrido; USD 140.000 - 180.000; Tempo pieno

Descrizione del lavoro

BayOne Solutions is seeking an experienced UX Research Program Manager to lead and scale our research programs across multiple product initiatives. You will own end-to-end lifecycle, from intake to delivery, and partner with UX researchers, PMs, designers, and engineers to ensure initiatives align with priorities.

The role emphasizes building efficient research workflows, managing timelines and dependencies, and maintaining data privacy and collaboration across teams in a fast-paced consumer

Competenze

• 5+ years of UX Research Program Management or Research Operations experience.
• Experience scaling research programs across multiple product initiatives.
• Knowledge of qualitative and quantitative UX research methods.
• Experience coordinating research intake, timelines, milestones, and dependencies.
• Familiarity with privacy, consent, and secure data handling for research.
• Strong stakeholder management with cross-functional teams.
• Ability to identify bottlenecks and implement scalable improvements.
• Experience with leading tools like UserTesting, UserZoom, Dovetail, Qualtrics, Maze, or Optimal Workshop.

Mansioni

• Own end-to-end UX research program lifecycle from intake to delivery.
• Develop and manage structured research intake processes.
• Plan activities, timelines, milestones, and dependencies across projects.
• Coordinate research workflows including interviews, usability studies, surveys, and concept testing.
• Manage schedules, resources, capacity, and deliverables to ensure timely execution.
• Establish standardized research processes, templates, and documentation.
• Oversee recruitment workflows and coordination with external vendors.
• Ensure data privacy, participant consent, data handling, and compliance.
• Maintain research repositories and knowledge-sharing workflows.
• Foster collaboration between UX Researchers, Product Managers, Designers, and Engineers.
• Identify operational bottlenecks and implement scalable improvements.
• Track progress, capacity, timelines, and metrics; report to stakeholders.
• Support prototype-related research and feedback collection during product development.
• Manage relationships with research vendors and agencies.
• Drive continuous improvement in research operations and tooling.

Conoscenze

Stakeholder management

Cross-functional collaboration

Organizational skills

Problem-solving

Formazione

Bachelor's degree in Research, Psychology, HCI, Design, or related field

Strumenti

UserTesting

UserZoom

Dovetail

Qualtrics

Maze

Optimal Workshop

Descrizione del lavoro

BayOne Solutions is seeking an experienced UX Research Program Manager to lead and scale our research programs across multiple product initiatives. You will own end-to-end lifecycle, from intake to delivery, and partner with UX researchers, PMs, designers, and engineers to ensure initiatives align with priorities.

The role emphasizes building efficient research workflows, managing timelines and dependencies, and maintaining data privacy and collaboration across teams in a fast-paced consumer