UX Research Program Manager

BayOne Solutions; Mountain View (CA); Hybrid; USD 140,000 - 180,000; Full time

Job summary

BayOne Solutions is seeking an experienced UX Research Program Manager to lead and scale our research programs across multiple product initiatives. You will own end-to-end lifecycle, from intake to delivery, and partner with UX researchers, PMs, designers, and engineers to ensure initiatives align with priorities.

The role emphasizes building efficient research workflows, managing timelines and dependencies, and maintaining data privacy and collaboration across teams in a fast-paced consumer

Qualifications

• 5+ years of UX Research Program Management or Research Operations experience.
• Experience scaling research programs across multiple product initiatives.
• Knowledge of qualitative and quantitative UX research methods.
• Experience coordinating research intake, timelines, milestones, and dependencies.
• Familiarity with privacy, consent, and secure data handling for research.
• Strong stakeholder management with cross-functional teams.
• Ability to identify bottlenecks and implement scalable improvements.
• Experience with leading tools like UserTesting, UserZoom, Dovetail, Qualtrics, Maze, or Optimal Workshop.

Responsibilities

• Own end-to-end UX research program lifecycle from intake to delivery.
• Develop and manage structured research intake processes.
• Plan activities, timelines, milestones, and dependencies across projects.
• Coordinate research workflows including interviews, usability studies, surveys, and concept testing.
• Manage schedules, resources, capacity, and deliverables to ensure timely execution.
• Establish standardized research processes, templates, and documentation.
• Oversee recruitment workflows and coordination with external vendors.
• Ensure data privacy, participant consent, data handling, and compliance.
• Maintain research repositories and knowledge-sharing workflows.
• Foster collaboration between UX Researchers, Product Managers, Designers, and Engineers.
• Identify operational bottlenecks and implement scalable improvements.
• Track progress, capacity, timelines, and metrics; report to stakeholders.
• Support prototype-related research and feedback collection during product development.
• Manage relationships with research vendors and agencies.
• Drive continuous improvement in research operations and tooling.

Skills

Stakeholder management

Cross-functional collaboration

Organizational skills

Problem-solving

Education

Bachelor's degree in Research, Psychology, HCI, Design, or related field

Tools

UserTesting

UserZoom

Dovetail

Qualtrics

Maze

Optimal Workshop

Job description

Location: Mountain View, CA (Hybrid 2-3 days onsite a week)

Duration: 12+ Months (Contract)

We are seeking an experienced UX Research Program Manager with a strong background in managing and scaling research programs, workflows, and operations within consumer product or technology organizations.

This role will focus on building and optimizing research processes, managing end-to-end research workflows, and enabling UX Research teams to operate efficiently across multiple product initiatives.

The ideal candidate will have hands-on experience managing research intake processes, coordinating research timelines and milestones, overseeing research data privacy and handling practices, and facilitating collaboration between researchers and cross-functional product teams.

You will work closely with UX Researchers, Product Managers, Designers, and other stakeholders to ensure research initiatives are well-planned, efficiently executed, and aligned with product priorities.

RESPONSIBILITIES

• Own and manage the end-to-end UX research program lifecycle, from research intake and prioritization through execution and delivery.
• Develop and manage structured research intake processes to capture, evaluate, prioritize, and track incoming research requests.
• Partner with UX Research teams to plan research activities, establish timelines, track milestones, and manage dependencies across multiple projects.
• Coordinate research workflows involving user interviews, usability studies, concept testing, prototype testing, surveys, and other consumer product research initiatives.
• Manage research project schedules, resources, capacity planning, and deliverables to ensure timely execution.
• Establish and maintain standardized research processes, documentation, templates, and operational frameworks.
• Oversee research participant recruitment workflows, scheduling, logistics, and coordination with external research vendors or agencies.
• Ensure appropriate research data privacy, participant consent, data handling, storage, access management, and compliance with internal policies.
• Partner with research teams to manage research repositories, documentation, and knowledge-sharing workflows.
• Facilitate collaboration between UX Researchers, Product Managers, Designers, Engineers, and other cross-functional stakeholders.
• Identify operational bottlenecks and implement process improvements to increase research efficiency and scalability.
• Track research program progress, capacity, timelines, and operational metrics, providing regular updates to stakeholders.
• Support research teams in managing prototype-related research activities and coordinating feedback collection throughout product development.
• Manage relationships with research vendors, external agencies, and participant recruitment platforms.
• Drive continuous improvement in research operations, workflows, and tools.

REQUIREMENTS

• 5+ years of experience in UX Research Program Management, Research Operations, or Research Project Management.
• Demonstrated experience managing research-specific workflows and programs within consumer product, technology, or digital product organizations.
• Strong understanding of UX research processes and methodologies, including qualitative and quantitative research.
• Experience managing research intake, prioritization, project tracking, timelines, milestones, and dependencies.
• Experience coordinating research studies involving consumer products, prototypes, usability testing, user interviews, and concept validation.
• Understanding of research data privacy, participant consent, data governance, and secure research data handling practices.
• Experience establishing and optimizing research operations, workflows, processes, and documentation.
• Ability to manage multiple concurrent research initiatives across different product teams.
• Experience coordinating research participants, recruitment vendors, external agencies, and research logistics.
• Familiarity with UX research tools and platforms such as UserTesting, UserZoom, Dovetail, Qualtrics, Maze, Optimal Workshop, or similar platforms.
• Strong stakeholder management skills and experience partnering with UX Researchers, Product Managers, Designers, and Engineering teams.
• Excellent organizational, communication, and problem-solving skills.
• Ability to identify operational challenges and proactively develop scalable solutions.

NICE TO HAVE

• Experience supporting consumer product research teams within large-scale technology organizations.
• Experience managing research programs involving physical products, digital experiences, and product prototypes.
• Familiarity with research repository management and participant recruitment platforms.
• Experience developing research operations frameworks, KPIs, and reporting dashboards.
• Understanding of Agile product development environments.
• Experience working with globally distributed research teams.

EDUCATION & EXPERIENCE

• Bachelor's degree in Research, Psychology, Human-Computer Interaction, Business Administration, Design, or a related field.
• 5+ years of relevant experience in UX Research Program Management or Research Operations.
• Demonstrated experience managing research workflows and operational processes within a dedicated UX Research organization.

BayOne is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

This job posting represents the general duties and requirements necessary to perform this position and is not an exhaustive statement of all responsibilities, duties, and skills required. Management reserves the right to revise or alter this job description.