Lead UX Researcher — Strategy, Multiteam Insight & AI

Cox Enterprises; Mission (KS); On-site; USD 130,000 - 180,000; Full time

Job summary

Cox Enterprises is seeking a Lead User Researcher to set research strategies and guide programs across multiple products. You will drive standards, coordinate multi-team initiatives, and shape long-term product direction with advanced UXR methods and agentic AI techniques.

You will develop portfolio-level roadmaps, supervise persona and journey work, and partner with Research Operations to enable scalable, high-quality research processes. Travel may be required for portfolio alignment.

Qualifications

• Bachelor’s degree in a related field and 6+ years’ experience in UX/UR
• Proven success leading large, multi‑team research programs
• Deep command of ethnography, journey mapping, concept testing, and synthesis
• Ability to architect insight frameworks and standards
• Experience with data-backed storytelling and strategic communication
• Familiarity with analytics, experimentation, and modeling workflows
• Use of general purpose LLM tools to analyze and synthesize user behavior
• Use AI to accelerate discovery, experimentation, development, and recommendations across the product design process

Responsibilities

• Define portfolio level research strategies with measurable success criteria
• Lead multiteam, multimethod research programs across product lines and identify cross-domain insights
• Develop advanced personas, journey architectures, and ecosystem maps
• Supervise development of personas, journey architectures, ecosystem maps, and opportunity landscapes
• Apply advanced agentic AI to develop repeatable insight pipelines and quality controls
• Partner with Research Operations on governance, research frameworks, vendor selection, and tooling decisions
• Facilitate alignment workshops with senior leaders using collaborative tools
• Provide expert guidance on method selection for high-risk projects
• Mentor Senior Researchers and review methodologies
• Oversee repository consistency and long-term insight durability
• Influence roadmaps by communicating evidence-backed opportunity areas
• Develop capacity plans and guide resource allocation across programs
• Champion ethical research practices and participant safety

Skills

Lead research programs

Multi-team leadership

Ethnography

Journey mapping

Synthesis

Stakeholder communication

LLM tool usage

AI-assisted discovery

Ethical research

Education

Bachelor’s degree in a related field

Advanced degree preferred

6–10 years applied research experience

Tools

Miro

Mural

Job description

Cox Enterprises is seeking a Lead User Researcher to set research strategies and guide programs across multiple products. You will drive standards, coordinate multi-team initiatives, and shape long-term product direction with advanced UXR methods and agentic AI techniques.

You will develop portfolio-level roadmaps, supervise persona and journey work, and partner with Research Operations to enable scalable, high-quality research processes. Travel may be required for portfolio alignment.