UX Research Director: Strategy & Product Insight

Early Warning; New York (NY); Hybrid; USD 240,000 - 300,000; Full time

Benefits offered by this job

Healthcare Coverage

401(k) Plan

Paid Time Off

Parental Leave

Family Planning

Job summary

Early Warning is seeking a Senior Director, User Experience Research to lead research strategy for Paze and Identity products. You will drive a culture of customer obsession, build and mentor a team of UX researchers, andpartner with Product and Design to shape the roadmap through rigorous qualitative research.

You will synthesize insights, communicate findings to senior leadership, and influence strategic product decisions in a fast-paced environment with a strong focus on financial technology

Qualifications

• Bachelor's degree in HCI, Psychology, Statistics, Computer Science or a related field.
• Typically, a minimum of 15 years of progressive experience in conducting research.
• Experience leading and scaling product design teams.
• Track record of demonstrating excellent command of research questions within a given domain and of technical tools for data analysis.
• Experience driving research programs that impact product and design decisions.
• Experience leading, designing, executing and communicating impactful research in a fast-paced, early-stage product development process.
• Background check and drug screen.

Responsibilities

• Identifies and explores new opportunities; define product roadmaps, vision, and strategy with Product and Design teams.
• Builds a strong team of UX researchers who champion customer obsession and design.
• Designs and conducts foundational, formative, and evaluative qualitative research.
• Collaborates with cross-functional teams to achieve department goals.
• Synthesizes and communicates research findings to drive user insight across the organization.
• Leads research activities and translates customer needs into actionable product opportunities.
• Proactively gathers customer feedback and prioritizes insights for product roadmap.

Skills

Leadership

Team building

Research methods

Cross-functional collaboration

Communication

Education

Bachelor's degree in HCI/PSY/STAT/CS

Master's or PhD preferred

Job description

Early Warning is seeking a Senior Director, User Experience Research to lead research strategy for Paze and Identity products. You will drive a culture of customer obsession, build and mentor a team of UX researchers, andpartner with Product and Design to shape the roadmap through rigorous qualitative research.

You will synthesize insights, communicate findings to senior leadership, and influence strategic product decisions in a fast-paced environment with a strong focus on financial technology