UX Operations Specialist (III)

Aquent; Mountain View (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Vision plan

Dental plan

Paid sick leave

Retirement plan with match

Training resources (Aquent Gymnasium)

Job summary

Aquent is seeking a visionary UX Operations Specialist to orchestrate seamless UX program delivery and drive operational excellence. You will partner with cross-functional teams to unfold user-centered strategies, transform insights into scalable processes, and champion continuous improvement across product development lifecycles.

In this role, you will lead strategic planning, manage large working groups, and report on UX impact metrics that guide stakeholder decisions and future roadmaps.

Qualifications

• Experience managing UX programs, projects, or operations.
• Ability to run effective meetings and drive outcomes.
• Understanding of the product development lifecycle.
• Strong UX business acumen and data-driven decision making.
• Ability to translate insights into actionable improvements.

Responsibilities

• Identify opportunities to enhance UX excellence and operational efficiency.
• Lead scoping, planning, and delivery of programs aligned to product goals.
• Develop strategic planning processes with cross-functional partners.
• Drive data analysis for large cross-functional projects and deliver insights.
• Create compelling business cases and engage stakeholders for improvements.
• Design scalable processes and tools for cross-functional collaboration.
• Define and report UX metrics, establish baselines, track progress.
• Build systems to capture and report UX impact metrics across teams.
• Navigate diverse data landscapes to inform program plans.
• Foster collaboration across UX teams and manage large working groups.
• Cultivate relationships with stakeholders and prioritize for outcomes.
• Communicate effectively across levels and deliver impactful narratives.
• Oversee project deliverables and conduct retrospectives for continuous improvement.

Skills

UX Operations

Program management

Meetings facilitation

Situational leadership

Product lifecycle

UX data analysis

Stakeholder alignment

Industry knowledge UX

Job description

Join a leading global technology company at the forefront of innovation, where your contributions will directly shape the user experience of groundbreaking products and services. This is an unparalleled opportunity to drive operational excellence within a dynamic UX organization, impacting millions of users worldwide and fostering a culture of user-centered design and development.

About the Role

Are you a visionary UX Operations Specialist ready to elevate user experience to new heights? We are seeking a proactive and influential individual to orchestrate seamless operations within our UX teams. In this pivotal role, you will be instrumental in identifying opportunities for UX excellence, transforming complex challenges into efficient processes, and ensuring that user insights are at the heart of every product decision. You will empower teams, foster collaboration, and champion a user-first approach, making a tangible difference in how our products are conceived, developed, and delivered.

What You'll Do

• Identify and champion opportunities for UX excellence, driving initiatives that enhance the overall user experience and operational efficiency.
• Lead the scoping, planning, and delivery of programs designed to achieve product goals, deepen user insights, and improve organizational effectiveness.
• Develop and implement strategic planning processes in collaboration with cross-functional partners, focusing on user needs and team dependencies.
• Drive analytical efforts for large-scale, cross-functional projects, translating data into actionable insights that significantly impact business outcomes.
• Create compelling business cases and engage stakeholders to champion continuous improvements and optimizations.
• Design and implement measurable, scalable, and repeatable processes and tools that facilitate seamless cross-functional collaboration and handoffs.
• Contribute to the definition, integration, and reporting of key UX metrics, establishing baselines, tracking progress, and driving alignment across teams.
• Build robust systems to capture, track, and report UX impact metrics, leveraging data to identify gaps and opportunities that influence program plans.
• Navigate complex data landscapes, integrating diverse data sources to build a comprehensive picture of user behavior and product performance.
• Foster strong collaboration across UX teams, independently managing large working groups and transforming complexity into efficient, organized workflows.
• Cultivate deep relationships with stakeholders and partner teams, understanding their objectives and ensuring successful goal attainment through strategic prioritization and collaboration.
• Communicate effectively across all levels, challenging assumptions appropriately and delivering impactful narratives and analyses to diverse audiences.
• Oversee project deliverables through implementation, ensuring high-quality outcomes and conducting retrospectives for continuous improvement.

Minimum Qualifications

• Proficiency in risk management.
• Demonstrated expertise in UX Program, Project, or Operations management.
• Proven ability to manage meetings effectively and drive productive discussions.
• Experience with situational leadership, adapting approaches to various contexts.
• Strong understanding of the product development lifecycle.
• Solid UX business acumen, understanding the strategic value of UX.
• Advanced skills in data analysis and synthesis specifically for UX.
• Robust industry knowledge relevant to UX and product development.
• A commitment to product excellence and user-centered design principles.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.

We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.