UX Experience Design Lead — AI-Driven Systems

CVS Health Corporation; Idaho; Hybrid; USD 107,000 - 284,000; Full time

Job summary

CVS Health is seeking a Lead Experience Designer to connect customer needs with business goals in a healthcare context. This hands‑on role emphasizes systems thinking, craft, and collaboration within a shared domain leadership model.

You will drive end‑to‑end experiences, frame problems, and apply AI tools to deliver thoughtful, impactful solutions while guiding teams toward clear outcomes and continuous improvement.

Qualifications

• 7+ years of experience in product design or related field within a complex corporate setting.
• Proficiency with Figma and ability to integrate AI tools like Claude and Copilot.
• Ability to work independently with accountability to achieve outcomes in a results‑oriented environment.
• Ability to frame problems clearly, move between strategic thinking and hands‑on execution, and measure impact.
• Ability to break down complex design problems and connect to user journeys and cross‑functional systems.
• Strong communication and presentation skills to influence decisions and direction.

Responsibilities

• Represent design across a broad, technical domain and advocate for user needs within a cross‑functional leadership team.
• Design end‑to‑end experiences across products and services using prototypes, IA, and diagrams.
• Help teams frame problems, identify opportunities, and make decisions in ambiguous spaces.
• Apply systems thinking to connect user needs, goals, constraints, dependencies and integrations.
• Use human‑centered design methods and insights to keep teams aligned with real customer needs.
• Drive delivery and strategic impact in a changing environment with focus on outcomes.
• Incorporate AI capabilities into workflows, balancing speed, quality and collaboration.

Skills

7+ years exp

Figma

AI tools

Autonomy

Problem framing

Strategic thinking

Cross-functional collaboration

Communication

Job description

CVS Health is seeking a Lead Experience Designer to connect customer needs with business goals in a healthcare context. This hands‑on role emphasizes systems thinking, craft, and collaboration within a shared domain leadership model.

You will drive end‑to‑end experiences, frame problems, and apply AI tools to deliver thoughtful, impactful solutions while guiding teams toward clear outcomes and continuous improvement.