UX Designer: Patient & Family Experience Research

Florida Health Sciences Center Tampa General Hospital; Tampa (FL); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Tampa General Hospital is seeking a UX Designer with consumer research expertise to lead patient and family engagement initiatives across the care continuum. You will design and analyze qualitative and quantitative research to uncover patient needs, translate insights into actionable improvements, and partner with clinical, operational, and administrative leaders.

Responsibilities include planning interviews, focus groups, surveys, PFAC engagement, journey mapping, dashboards, and

Qualifications

• Five (5) years of experience in consumer research, user experience, healthcare analytics, or a related field.
• Experience conducting interviews, focus groups, surveys, and other research activities to gather and synthesize insights into actionable recommendations.
• Experience developing presentations, reports, and stakeholder communications; facilitation of workshops, journey mapping sessions, or advisory councils.
• Experience analyzing qualitative and quantitative data, including survey data, consumer feedback, and patient experience metrics, and building dashboards and reports.
• Experience with journey mapping or service design methods, and facilitating workshops, co-design sessions, or advisory councils.

Responsibilities

• Plan, conduct, and lead consumer research, including interviews, focus groups, observations, listening sessions, surveys, and other Voice of the Customer initiatives.
• Oversee Patient and Family Advisory Council (PFAC) engagement and other consumer partnerships so that diverse perspectives are represented in improvement efforts.
• Facilitate journey mapping, co-design sessions, and experience assessments to find opportunities, barriers, and unmet consumer needs.
• Collect, combine, and analyze qualitative and quantitative data from patient experience surveys, complaints, grievances, service recovery, accessibility, PFAC, consumer research, and operational sources.
• Identify themes, trends, and improvement opportunities across all feedback channels, and turn them into actionable insights and recommendations.
• Create journey maps, service blueprints, personas, dashboards, and data visualizations that show consumer experiences across the continuum of care.
• Develop and maintain standard methods for consumer research, experience analytics, reporting, and insight generation.
• Monitor and evaluate experience performance indicators, emerging trends, and changing consumer needs.
• Prepare executive presentations, research summaries, strategic briefs, and service-line insight reports for leadership.
• Help prioritize and evaluate experience improvement opportunities through data-informed analysis and measurement of results.
• Partner with clinical, operational, administrative, research, accessibility, and patient experience teams to build consumer perspectives into planning and improvement initiatives.
• Support co-design, stakeholder engagement, and human-centered design projects across service lines.

Skills

Qualitative & quantitative research

Stakeholder facilitation

Dashboard & data visualization

Project management

Cross-functional collaboration

Communication & presentations

Education

Bachelor’s Degree Healthcare Administration

Bachelor’s Degree Public Health

Bachelor’s Degree Communications

Bachelor’s Degree Data Analytics

Bachelor’s Degree Psychology

Bachelor’s Degree Business

Bachelor’s Degree Related Field

Job description

Tampa General Hospital is seeking a UX Designer with consumer research expertise to lead patient and family engagement initiatives across the care continuum. You will design and analyze qualitative and quantitative research to uncover patient needs, translate insights into actionable improvements, and partner with clinical, operational, and administrative leaders.

Responsibilities include planning interviews, focus groups, surveys, PFAC engagement, journey mapping, dashboards, and