UX Designer, Patient Experience & Research

Tampa General Hospital, Inc.; Tampa (FL); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Tampa General Hospital, Inc. seeks a UX Designer: Consumer Experience to advance human-centered design and data-informed decision-making across the organization.

You will translate patient and family insights into actionable recommendations and design artifacts that guide improvement priorities. Responsibilities include leading qualitative and quantitative research, developing dashboards and journey maps, and partnering with clinical, operational, and administrative leaders to embed consumer

Competenze

• Five (5) years of experience in consumer research, user experience, healthcare analytics, or a related field.
• Experience conducting interviews, focus groups, surveys, and other research activities to gather insights.
• Experience developing presentations, reports, and stakeholder communications; facilitation of workshops, journey mapping sessions, or advisory councils.
• Experience analyzing qualitative and quantitative data, including survey data, consumer feedback, and patient experience metrics.

Mansioni

• Plan, conduct, and lead consumer research, including interviews, focus groups, observations, listening sessions, surveys, and other Voice of the Customer initiatives.
• Oversee PFAC engagement and other consumer partnerships so diverse perspectives are represented in improvement efforts.
• Facilitate journey mapping, co-design sessions, and experience assessments to identify opportunities and unmet consumer needs.
• Collect, analyze data from patient experience surveys, complaints, grievances, service recovery, accessibility, PFAC, consumer research, and operational sources.
• Create journey maps, dashboards, personas, and data visualizations showing consumer experiences across care continuum.

Conoscenze

Qualitative research

Quantitative research

Facilitation

Communication

Relationship-building

Project management

Formazione

Healthcare Administration

Public Health

Communications

Data Analytics

Psychology

Business

Related Field

Descrizione del lavoro

Tampa General Hospital, Inc. seeks a UX Designer: Consumer Experience to advance human-centered design and data-informed decision-making across the organization.

You will translate patient and family insights into actionable recommendations and design artifacts that guide improvement priorities. Responsibilities include leading qualitative and quantitative research, developing dashboards and journey maps, and partnering with clinical, operational, and administrative leaders to embed consumer