UX Designer

Tech3pillars Technologies; Virginia (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

Tech3pillars Technologies in the United States is seeking an experienced UX Designer for the Contact Center Digital Experience to craft intuitive digital interactions across contact-center platforms.

You will create user journeys, wireframes, and high-fidelity designs using Figma and collaborate with business and technology teams to translate customer needs into compelling CX.

Qualifications

• Must have 8+ years of UX design experience within a contact center CX domain.
• Ability to design intuitive digital experiences for contact center platforms.
• Experience designing customer journeys and wireframes for digital CX.
• Proficiency with tools like Figma to create high-fidelity designs and prototypes.

Responsibilities

• Design intuitive digital experiences for Contact Center platforms.
• Create user journeys, wireframes, prototypes, and high-fidelity designs using Figma.
• Collaborate with business and technology teams to understand customer needs.
• Apply customer journey design principles to improve Contact Center experiences.
• Leverage AI-powered CX concepts to enhance digital customer interactions.

Skills

UX/UI Design

Customer Journey Design

AI-powered CX

Contact Center / CX Domain

Firs-Party?

Tools

Figma

Miro

Job description

Hi ,

We have an urgent requirement for a UX Designer Contact Center Digital Experience with strong UX/UI and Contact Center domain experience. Please share suitable profiles at the earliest.

Job Title: UX Designer Contact Center Digital Experience
Location: Onsite
Experience: 8+ Years

Must-Have Skills

• UX/UI Design
• Figma
• Miro
• Contact Center / CX Domain
• Customer Journey Design
• AI-powered Customer Experience (CX)

Key Responsibilities

• Design intuitive digital experiences for Contact Center platforms.
• Create user journeys, wireframes, prototypes, and high-fidelity designs using Figma.
• Collaborate with business and technology teams to understand customer needs.
• Apply customer journey design principles to improve Contact Center experiences.
• Leverage AI-powered CX concepts to enhance digital customer interactions.