Senior UX Designer - Contact Center & AI-Driven Experience

Tech3pillars Technologies

Virginia (MN)

On-site

USD 110,000 - 170,000

Full time

14 days+

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Job summary

Tech3pillars Technologies is seeking an experienced UX Designer to craft intuitive experiences across contact center platforms, agent desktops, and AI-powered journeys. You will conduct research, map journeys, build wireframes, and deliver high-fidelity designs that scale with business needs.

Work closely with Product, Engineering, QA, and Operations in an Agile setting to ensure accessibility, performance, and consistency across applications.

Qualifications

8+ years of UX/UI design experience with enterprise applications.
Strong proficiency in Figma, prototyping tools, and design systems.
Domain knowledge in Contact Center or similar enterprise platforms is a plus.

Responsibilities

Design intuitive, user-centered experiences for Contact Center platforms, agent desktops, supervisor consoles, self-service portals, and AI-powered customer journeys.
Conduct user research, workshops, persona development, journey mapping, and usability testing.
Create wireframes, prototypes, user flows, IA, and high-fidelity designs using Figma and other UX tools.
Translate requirements into scalable design solutions and collaborate in Agile environments.
Support AI, Conversational AI, IVR, and omnichannel initiatives with human-centered design.

Skills

UX design

Figma

Prototyping

User research

Information architecture

Accessibility

Collaboration

Education

Bachelor's degree in UX/UI design

Tools

Figma

Adobe XD

Miro

Job description

Work closely with Product, Engineering, QA, and Operations in an Agile setting to ensure accessibility, performance, and consistency across applications.

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