UX Design Intern - Hybrid, Mentored in CX

American Modern Insurance Group; Cincinnati (OH); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Executive networking opportunities

Mentoring from managers and mentors

Community service events

Exposure to Munich Re (global reins.)

In-office + flexible days

Job summary

American Modern Insurance Group invites aspiring designers to join its 2027 Internship Program in Amelia, Ohio. You’ll work on real projects with a CX team, influencing decisions, and collaborating with designers and researchers to deliver meaningful customer value.

Gain mentorship from CX experts, build a portfolio across service design, journey mapping, and prototyping, and network with senior leaders including our CEO.

Qualifications

• Pursuing a bachelor’s or master’s in design.
• Available to work full-time (40 hours/week) for the duration of the summer program.
• Hybrid work environment with ~40–50% in Amelia, Ohio.
• Reliable transportation to commute to the office.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently and in a team.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Eagerness to learn and contribute to meaningful projects.

Responsibilities

• Socialize policyholder personas through training and design assets.
• Use the CX Design System to keep the customer at the center of decisions.
• Support agile design sprints, journey development, test-and-learn activities.
• Interpret research and apply insights to experience design.
• Participate in user research, prototype testing, interviews, and requirements development.
• Create journey maps, service blueprints, wireframes, and visual storytelling assets.

Skills

Design thinking

User-centered design

Portfolio

Communication

Team collaboration

Education

Design degree (bachelor's or master's)

Tools

Microsoft Office

Figma

Adobe Express

Job description

American Modern Insurance Group invites aspiring designers to join its 2027 Internship Program in Amelia, Ohio. You’ll work on real projects with a CX team, influencing decisions, and collaborating with designers and researchers to deliver meaningful customer value.

Gain mentorship from CX experts, build a portfolio across service design, journey mapping, and prototyping, and network with senior leaders including our CEO.