UX Design Intern

American Modern Insurance Group; Cincinnati (OH); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Executive networking opportunities

Mentoring from managers and mentors

Community service events

Exposure to Munich Re (global reins.)

In-office + flexible days

Job summary

American Modern Insurance Group invites aspiring designers to join its 2027 Internship Program in Amelia, Ohio. You’ll work on real projects with a CX team, influencing decisions, and collaborating with designers and researchers to deliver meaningful customer value.

Gain mentorship from CX experts, build a portfolio across service design, journey mapping, and prototyping, and network with senior leaders including our CEO.

Qualifications

• Pursuing a bachelor’s or master’s in design.
• Available to work full-time (40 hours/week) for the duration of the summer program.
• Hybrid work environment with ~40–50% in Amelia, Ohio.
• Reliable transportation to commute to the office.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently and in a team.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Eagerness to learn and contribute to meaningful projects.

Responsibilities

• Socialize policyholder personas through training and design assets.
• Use the CX Design System to keep the customer at the center of decisions.
• Support agile design sprints, journey development, test-and-learn activities.
• Interpret research and apply insights to experience design.
• Participate in user research, prototype testing, interviews, and requirements development.
• Create journey maps, service blueprints, wireframes, and visual storytelling assets.

Skills

Design thinking

User-centered design

Portfolio

Communication

Team collaboration

Education

Design degree (bachelor's or master's)

Tools

Microsoft Office

Figma

Adobe Express

Job description

Launch Your Career with American Modern's 2027 Internship Program

Ready to gain hands-on experience, build your professional network, and make a real impact? At American Modern, interns are more than observers. You'll work on meaningful projects, collaborate with experienced professionals, connect with senior leaders, and gain valuable experience that can help launch your career after graduation.

As a leading specialty insurance provider, we protect everything from manufactured homes and specialty dwellings to boats, personal watercraft, and classic cars. We create innovative solutions where others cannot, helping customers protect what matters most.

Headquartered in Amelia, Ohio, just outside Cincinnati, American Modern offers a flexible hybrid work environment where interns typically spend 40-50% of their time in the office, creating opportunities for collaboration, networking, and professional growth.

Why Intern with American Modern?

• Meaningful Work from Day One - Contribute to real projects that support business objectives and provide valuable industry experience.
• Build Your Professional Network - Connect with fellow interns, experienced professionals, senior leaders, and even our CEO throughout the summer.
• Develop Skills That Matter - Gain practical experience while building communication, problem-solving, analytical, and leadership skills.
• Flexible Hybrid Work Experience - Enjoy the benefits of both in-person collaboration and virtual work.
• Give Back to the Community - Participate in volunteer opportunities and community outreach initiatives.

Your Opportunity

Join a Customer Experience team focused on making American Modern the easiest specialty insurance company to do business with. You will work alongside experienced designers and researchers, bring a customer-led perspective to business challenges, and help build experiences with meaningful customer and business value.

What You’ll Do

• Help socialize policyholder personas through training and engaging design assets.
• Use the CX Design System to create materials that keep the customer present in decision making.
• Support agile design sprints, journey development, test-and-learn activities, and implementation.
• Help interpret research and incorporate insights into experience design.
• Participate in user research, prototype testing, interviews, and requirements development.
• Create journey maps, service blueprints, wireframes, mockups, prototypes, and visual storytelling assets.

What You’ll Bring

• Coursework or experience in design thinking and human-centered design, including one or two significant projects.
• Portfolio demonstrating design experience, storytelling, and presentation skills.
• Knowledge of user-centered design, agile collaboration, and customer insight.
• Proficiency with Microsoft Office; familiarity with Figma or Adobe Express is a plus.
• UX portfolio, service prototyping, canvas methods, or insurance knowledge are bonus qualifications.

What You’ll Gain

• Mentoring from customer experience experts.
• Experience solving real-world challenges through research and design.
• Portfolio-ready work across service design, journey mapping, prototyping, and facilitation.

Qualifications

• Currently pursuing a bachelor's or master's degree at an accredited college or university with a focus of design
• Available to work full-time (40 hours per week) for the duration of the summer internship program
• Able to work in a hybrid environment, including approximately 40-50% of the time in our Amelia, Ohio office
• Reliable transportation to commute to the office as required
• Strong communication, organizational, and problem-solving skills
• Demonstrated ability to work both independently and collaboratively within a team environment
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint, and Outlook)
• Eagerness to learn, take initiative, and contribute to meaningful projects

Applicants must be authorized to work in the United States on a permanent basis without requiring employer sponsorship now or in the future. At this time, we are unable to consider candidates who require current or future sponsorship, including Optional Practical Training (OPT) or Curricular Practical Training (CPT).

What Makes Our Program Unique?

• Executive networking opportunities
• Intern project presentations to senior leaders
• Community service events
• Dedicated support from managers and mentors
• Exposure to a global reinsurance organization through Munich Re

At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Team: Customer Experience (CX)

In-office expectation: Wednesday is the team’s all-in office day, with one to two additional flexible office days each week.

Student profile: Open to students at any year level with a design major, significant design interest, or relevant experience.

Opportunity type: Internship