UX/CX Specialist SME

SHR Consulting Group; United States; On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health benefits

Retirement plans with company match

Paid time off and federal holidays

Job summary

SHR Consulting Group seeks a UX/CX Specialist SME to serve as FEMA's authoritative expert for human-centered design, service design, and customer experience across enterprise cloud modernization and disaster response digital services. You will help shape organization-wide CX standards, guide leadership on usability metrics, and oversee research and accessibility governance.

Requires 10+ years in a similar role, advanced UX research and interaction design, and deep knowledge of accessible federal

Qualifications

• 10+ years of relevant working experience in a similar role.
• Advanced UX research and interaction design.
• Deep knowledge of accessible design for federal systems.
• Experience integrating UX with Agile/DevSecOps teams.

Responsibilities

• Develop organization-wide CX strategy and design standards.
• Advise senior leadership on CX metrics, digital adoption, and usability risks.
• Oversee comprehensive user research programs and accessibility governance.

Skills

UX research

Interaction design

Service design

Customer experience

Senior-level leadership

Education

Bachelor's degree in Design, Communications, Marketing, or related field

Job description

SHR is a premier technology integrator solving our nation's most complex modernization and readiness challenges across the defense, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration, enterprise IT, including cloud services: cyber, software, advanced analytics, and AI. With an intimate understanding of our customers' challenges and deep expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.

We are seeking a UX/CX Specialist SME to serve as FEMA's authoritative expert for human-centered design, service design, and customer experience across enterprise cloud modernization and disaster response digital services.

Key Responsibilities:

• Develop organization-wide CX strategy and design standards.
• Advise senior leadership on CX metrics, digital adoption, and usability risks.
• Oversee comprehensive user research programs and accessibility governance.
• 10+ years of relevant working experience in a similar role.
• Advanced UX research and interaction design.
• Deep knowledge of accessible design for federal systems.
• Experience integrating UX with Agile/DevSecOps teams.

Education and Certification Requirements:

• Bachelor's degree in Design, Communications, Marketing, or related field.
• Agile or UX certification preferred.

Clearance Requirements:

• Ability to obtain Public Trust. Active Public Trust is preferred. FEMA Public Trust is highly preferred.

What We Offer:

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package including health, dental, and retirement plans with company match.
• Paid time off and federal holidays.

We are an Equal Opportunity Employer and consider all qualified applicants without regard to protected characteristics under applicable law. EEO/AA Employer/Veteran/Disabled