UX/CX Specialist - Mid

ADP, Inc.; Paris (VA); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Retirement plan with company match

Paid time off

Federal holidays

Job summary

SHR is seeking a Mid-Level UX/CX Specialist to support FEMA’s digital services, focusing on user research, artifacts, and interaction design in cloud-hosted applications.

The role requires 3+ years in UX, a bachelor's degree, and proficiency with Figma or Adobe XD, with 508 accessibility standards knowledge. We offer competitive salary and comprehensive benefits.

Qualifications

• 3+ years in UX/CX or similar role.
• Bachelor’s degree required in a design or related field.
• Experience with FEMA/DHS standards is a plus.

Responsibilities

• Conduct user interviews, usability testing, and journey mapping.
• Develop wireframes, personas, and service blueprints.
• Design intuitive, accessible interfaces following 508 and federal standards.
• Collaborate with engineers, product managers, and business analysts to translate research into requirements.
• Ensure accessibility best practices throughout the design process.

Skills

User interviews

Usability testing

Journey mapping

Wireframes

Personas

Accessibility (508)

Collaboration with developers/PMs/BA

Human-centered design

Education

Bachelor's degree in Design/Communications/Marketing or related field

Tools

Figma

Adobe XD

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

UX/CX Specialist - Mid

Paris, VA, US

23 days ago Requisition ID: 1479

Salary Range: $110,000.00 To $125,000.00 Annually

SHR– Software Hardware Re-engineered

SHR is a premier technology integrator solving our nation’s most complex modernization and readiness challenges across the defense, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration, enterprise IT, including cloud services: cyber, software, advanced analytics, and AI. With an intimate understanding of our customers’ challenges and deep expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.

We are seeking a Mid-Level UX/CX Specialist to support FEMA’s user experience and service delivery efforts across cloud-hosted applications and digital services. This role focuses on user research, UX artifacts, and interaction design aligned with Section 508 and federal digital service standards.

Key Responsibilities:

• Conduct user interviews, usability testing, and journey mapping.
• Develop wireframes, personas, and service blueprints.
• Support design of intuitive, accessible interfaces following FEMA and DHS standards.
• Collaborate with developers, PMs, and business analysts to translate research into actionable requirements.
• Ensure 508 compliance and accessibility best practices.
• Minimum 3 years of relevant working experience in a similar role.
• Proficiency with UX/UI tools (Figma, Adobe XD).
• Understanding of user research methods and human-centered design.
• Familiarity with CISA, DHS, and federal digital service guidelines.

Education and Certification Requirements

• Bachelor's degree in Design, Communications, Marketing, or related field.
• Agile or UX certification preferred.

Clearance Requirements:

• Ability to obtain Public Trust. Active Public Trust is preferred. FEMA Public Trust is highly preferred.

What We Offer:

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package including health, dental, and retirement plans with company match.
• Paid time off and federal holidays.

We are an Equal Opportunity Employer and consider all qualified applicants without regard to protected characteristics under applicable law. EEO/AA Employer/Veteran/Disabled