UX/CX Specialist SME

SHR CONSULTING GROUP, LLC; Bluemont (VA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Paid time off & federal holidays

Job summary

SHR CONSULTING GROUP, LLC in Bluemont, Virginia is seeking a UX/CX Specialist SME to serve as FEMA’s authoritative expert for human-centered design, service design, and customer experience across enterprise cloud modernization and disaster response digital services.

Key responsibilities include developing organization-wide CX strategy, advising on CX metrics and usability risks, and overseeing user research programs and accessibility governance.

Qualifications

• Bachelor's degree in Design, Communications, Marketing, or related field.
• Agile or UX certification preferred.
• Active Public Trust or ability to obtain one.

Responsibilities

• Develop organization-wide CX strategy and design standards.
• Advise senior leadership on CX metrics, digital adoption, and usability risks.
• Oversee comprehensive user research programs and accessibility governance.

Skills

UX research

Interaction design

Accessibility design

Agile/DevSecOps collaboration

Education

Bachelor's degree in Design, Communications, Marketing, or related field

Agile or UX certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

UX/CX Specialist SME

Full Time Bluemont, VA, US

Salary Range: $130,000.00 To $150,000.00 Annually

SHR– Software Hardware Re-engineered

SHR is a premier technology integrator solving our nation’s most complex modernization and readiness challenges across the defense, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration, enterprise IT, including cloud services: cyber, software, advanced analytics, and AI. With an intimate understanding of our customers’ challenges and deep expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.

We are seeking a UX/CX Specialist SME to serve as FEMA’s authoritative expert for human-centered design, service design, and customer experience across enterprise cloud modernization and disaster response digital services.

Key Responsibilities:

• Develop organization-wide CX strategy and design standards.
• Advise senior leadership on CX metrics, digital adoption, and usability risks.
• Oversee comprehensive user research programs and accessibility governance.
• 10+ years of relevant working experience in a similar role.
• Advanced UX research and interaction design.
• Deep knowledge of accessible design for federal systems.
• Experience integrating UX with Agile/DevSecOps teams.

Education and Certification Requirements:

• Bachelor's degree in Design, Communications, Marketing, or related field.
• Agile or UX certification preferred.

Clearance Requirements:

• Ability to obtain Public Trust. Active Public Trust is preferred. FEMA Public Trust is highly preferred.

What We Offer:

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package including health, dental, and retirement plans with company match.
• Paid time off and federal holidays.

We are an Equal Opportunity Employer and consider all qualified applicants without regard to protected characteristics under applicable law. EEO/AA Employer/Veteran/Disabled