Senior UX/CX Lead for Federal Crisis-Response
ADP, Inc.
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Job summary
SHR is seeking a Senior UX/CX Specialist to lead multimodal user experience research and design for FEMA systems, ensuring digital products are intuitive, compliant, and optimized for crisis response operations.
This full-time role in Paris, VA, US oversees UX strategy, accessibility compliance, content design, workshops, and design reviews; you will deliver wireframes, design systems, and prototypes, and provide Section 508 and WCAG guidance.
Qualifications
- Lead user research, heuristic evaluations, and multi-channel experience design.
- Oversee UX strategy, accessibility compliance, and content design.
- Facilitate workshops, co-design sessions, and design reviews with stakeholders.
- Deliver high-fidelity wireframes, design systems, and prototypes.
- Provide Section 508 and WCAG guidance.
- At least 7 years of relevant working experience in a similar role.
- Advanced UX research and interaction design.
- Deep knowledge of accessible design for federal systems.
- Experience integrating UX with Agile/DevSecOps teams.
Responsibilities
- Lead multimodal user experience research and design for FEMA systems.
- Ensure digital products are intuitive, compliant, and crisis-ready.
- Collaborate with stakeholders across disciplines to drive UX strategy.
- Create and maintain accessible design patterns and systems.
Skills
Education
Job description
SHR is seeking a Senior UX/CX Specialist to lead multimodal user experience research and design for FEMA systems, ensuring digital products are intuitive, compliant, and optimized for crisis response operations.
This full-time role in Paris, VA, US oversees UX strategy, accessibility compliance, content design, workshops, and design reviews; you will deliver wireframes, design systems, and prototypes, and provide Section 508 and WCAG guidance.
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