UX & CX Researcher — Elevate Player Experience (Remote)

Hard Rock Digital; Florida, United States; Hybrid; USD 85,000 - 112,000; Full time

Benefits offered by this job

Competitive pay and benefits

Hybrid / remote working environment

Startup culture backed by a secure,全球名

Job summary

Hard Rock Digital is building a team focused on delivering UX and CX insights for online gaming products. The Mid-Level UX & CX Researcher works with Product, Design and Marketing to turn player feedback into actionable recommendations.

The role requires 3–5 years in UX/CX research, hands-on experience with qualitative and quantitative methods, and comfort using tools like UserTesting, Qualtrics, SurveyMonkey, Survicate and Power BI. Hybrid/remote work is supported.

Qualifications

• 3-5 years of UX/CX research experience in digital products or gaming preferred.
• Experience with qualitative and quantitative research methods (usability testing, journey mapping, concept testing, CX metrics).
• Proficiency with UserTesting, Qualtrics, SurveyMonkey, Survicate and Power BI; comfortable using AI-assisted tools.

Responsibilities

• Translate business questions into actionable UX/CX research plans.
• Lead end-to-end qualitative and quantitative research projects.
• Organise recruitments, usability tests and journey maps.
• Track CX metrics and support dashboards.
• Facilitate workshops with stakeholders to discuss findings.
• Stay updated on UX/CX developments in gaming sectors.

Skills

UX research

Qualitative methods

Quantitative research

Stakeholder communication

Tools

UserTesting

Qualtrics

SurveyMonkey

Survicate

Power BI

Job description

Hard Rock Digital is building a team focused on delivering UX and CX insights for online gaming products. The Mid-Level UX & CX Researcher works with Product, Design and Marketing to turn player feedback into actionable recommendations.

The role requires 3–5 years in UX/CX research, hands-on experience with qualitative and quantitative methods, and comfort using tools like UserTesting, Qualtrics, SurveyMonkey, Survicate and Power BI. Hybrid/remote work is supported.