UTS - Temporary Classroom Support Technician at NC State

North Carolina State University; Raleigh (NC); On-site; USD 15,000 - 20,000; Part time

Benefits offered by this job

Health Insurance for Temporary Workers

Childcare discounts

Wellness Programs

Recreation Membership

Job summary

North Carolina State University is seeking a Temporary Classroom Support Technician to assist faculty with classroom technology in a fast-paced educational environment. This role requires on-site support for various media/production tasks, ensuring all necessary tools for both in-person and online classes are operational.

The technician will provide assistance in classroom technology, deliver supplies, facilitate video conferencing, and maintain a professional image while fostering relationships

Qualifications

• Must be able to perform general computer application tasks with minimal supervision.
• Effective oral and written communication skills are essential.
• Ability to maintain cooperative relationships with faculty and staff.

Responsibilities

• Provide support for distance learning classrooms across campuses.
• Assist faculty with computer applications during live lectures.
• Travel between multiple buildings/classrooms as needed.
• Perform general cleaning tasks in classroom environments.
• Assist with video conferencing as needed.

Skills

Customer service skills

Digital media equipment knowledge

Collaboration platforms

General computer applications

Tools

Panopto

Smartboard

A/V collaboration software

MS Office

Adobe

MATLAB

Crestron

AMX

Zoom

MS Teams

Google Meets

Job description

Essential Job Duties

The job of Classroom Support Technician under general supervision performs a wide variety of moderately difficult media/production tasks in a fast-paced, time-sensitive educational environment. These include on-site support for distance learning classrooms in multiple buildings/classrooms spread across both campuses, capturing and/or streaming live on-campus classes, assisting faculty with computer applications immediately during live lecture capture classes, and ensuring faculty has all that is necessary to teach both the face-to-face class but also to effectively capture the class for online distance education viewing and instruction; performs other job-related duties as required.

• Assists/instructs faculty and personnel in basic operations of classroom technologies, digital media applications, SMART boards, and computer equipment.
• Provides support for internal/external circulation of specific technology equipment.
• Travel between multiple buildings/classrooms across both campuses.
• On-call to support all classrooms, when needed, during assigned shifts
• Performs general tasks as assigned in classroom and control room environments including cleaning student desks and lecterns, instructional equipment, resetting student chairs before and after classes, and vacuuming floors.
• Promotes a professional image while assisting with classroom support.
• Performs other digital media/production work as assigned or necessary on a relief basis.
• Must have the ability to work independently and be able to respond quickly to the technical needs of faculty
• Deliver/stock supplies for classrooms
• Perform routine cleaning of classrooms
• Assist with video conferencing as needed
• Provide administrative and office support
• Perform other duties as assigned by the supervisor

Posting Details

Position Information

Posting Number

PG196228TM

Position Number

48TT20

Position Type

Temporary

Essential Job Duties

The job of Classroom Support Technician under general supervision performs a wide variety of moderately difficult media/production tasks in a fast-paced, time-sensitive educational environment. These include on-site support for distance learning classrooms in multiple buildings/classrooms spread across both campuses, capturing and/or streaming live on-campus classes, assisting faculty with computer applications immediately during live lecture capture classes, and ensuring faculty has all that is necessary to teach both the face-to‑face class but also to effectively capture the class for online distance education viewing and instruction; performs other job‑related duties as required.

• Assists/instructs faculty and personnel in basic operations of classroom technologies, digital media applications, SMART boards, and computer equipment.
• Provides support for internal/external circulation of specific technology equipment.
• Travel between multiple buildings/classrooms across both campuses.
• On-call to support all classrooms, when needed, during assigned shifts
• Performs general tasks as assigned in classroom and control room environments including cleaning student desks and lecterns, instructional equipment, resetting student chairs before and after classes, and vacuuming floors.
• Promotes a professional image while assisting with classroom support.
• Performs other digital media/production work as assigned or necessary on a relief basis.
• Must have the ability to work independently and be able to respond quickly to the technical needs of faculty
• Deliver/stock supplies for classrooms
• Perform routine cleaning of classrooms
• Assist with video conferencing as needed
• Provide administrative and office support
• Perform other duties as assigned by the supervisor

Is Time Limited

Yes

If Yes, Appointment Length

11 months

Wolfpack Perks And Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well‑being.

What we offer:

• Health Insurance for Temporary Employees
• Enhance your career with LEAD courses
• Attend non‑revenue generating sporting events for free.

Attain Work‑life balance with our Childcare discounts , Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part‑Time or Full‑Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Job City & State

Raleigh, NC

System Information

Classification Title

Temporary-Technical/Paraprofessional

Working Title

UTS - Temporary Classroom Support Technician at NC State

Requirements and Preferences

Work Schedule

29 hrs a week, Mon‑Fri/ between the hours of 8am - 9pm

Minimum Experience/Education

• Must be able to perform general computer application tasks; work without close supervision; communicate effectively, orally, and in writing; maintain, establish, and cultivate cooperative working relationships with faculty and staff reflecting a service attitude; effectively utilize training to assist faculty and staff in classroom operations.

Department Required Skills

KNOWLEDGE :

• Possess general knowledge of digital media/production equipment; equipment used in media presentations, video conferencing, and integrated media systems. Maintains a good understanding of video, audio, and lecture capture software (i.e. Panopto), as well as instructional classroom tools like PCs, MACs, Smartboard, A/V collaboration software, projectors, and displays.
• The incumbent must have a basic understanding of control systems and support software (i.e. Crestron or AMX , Windows, Smart Notebook, MATLAB , MS Office, Adobe, etc.). The incumbent will also be expected to learn other technologies and implement them effectively to support faculty and students.

SKILLS

• Demonstrate sufficient skills and ability to operate a keyboard, mouse, and joystick at a rate for successful job performance; must possess excellent customer service skills that are implemented to assist faculty, students, and visitors to the classroom with whatever challenges may arise in regards to instruction in the classroom and the effective capture of the class material.
• Maintain a good working knowledge of collaboration platforms such as Zoom, MS Teams, and Google Meets to ensure high‑quality video, audio, and content are all transmitted and recorded to and from remote locations.

ABILITY

• Perform general computer application tasks; work without close supervision; communicate effectively, orally, and in writing; maintain, establish, and cultivate cooperative working relationships with faculty and staff reflecting a service attitude; perform quality control measures to accurately proof work; effectively utilize required knowledge, skills, and experience in assisting users as described in above functions; operate electronic and Digital Media equipment in the field when required.

WORKING ENVIRONMENT

• Presentation and active learning style classrooms with various layouts that include stadium and tiered seating, closed control/server room spaces, occasional lifting, pushing/pulling loads