Utility Superintendent

American Water; West Lafayette (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

American Water is seeking an experienced Utility Superintendent to oversee West Lafayette operations, including production, distribution, and customer service. The role requires coordinating with field teams and partners to maintain safety and reliability.

The position emphasizes leadership, regulatory collaboration, and ongoing process improvement to ensure service excellence for customers in the West Lafayette area.

Qualifications

• Bachelor’s degree in operational discipline, management, or related technical field or equivalent experience.
• Three (3) years managing operational areas and meeting performance targets.
• Distribution System Large (DSL) and/or WT3 licenses preferred; Automatic Shut-Off (ASO) license preferred.

Responsibilities

• Oversee day-to-day water operations and support field teams.
• Manage production, distribution, and customer service within the service territory.
• Collaborate with internal/external partners and regulatory entities as needed.
• Lead implementation of standards, targets, and plans to drive efficiency and safety.

Skills

Water/wastewater knowledge

Policy knowledge

Operational excellence

Education

Bachelor’s degree

Relevant licenses (DSL/WT3) preferred

Job description

Career Opportunities: Utility Superintendent (110266)

Requisition ID110266-Posted08/13/2026-Direct Operations-IN-West Lafayette-Full Time - Regular

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

Indiana American Water i is seeking a strong utility leader to oversee our operations in West Lafayette, IN. The Utility Superintendent will manage multiple areas of the business including production, distribution, and customer service in the local service territory. This role is responsible for performing job observations, supporting and assisting the field with daily work, as well as working with internal and external partners.

The Operations Superintendent directs the day-to-day management, development and operations of the facilities and personnel of the Company engaged in the functional area of water operations.

Key Accountabilities

• Assists in planning regional construction, operations, and maintenance within established budget limitations (10%)
• Lead the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability (10%)
• Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained (10%)
• Controls materials through the preparation and recommendation of economical and efficient programs to meet cost effective solutions tomeet customers’ expectations and technical requirements and to encourage best practice and innovation throughout all operational areas (10%)
• Involved in establishing and managing personal relationships and rapports with political, civic and key stakeholders within area of responsibility. Could interface with regulatory entities and represent company positions at regulatory proceedings and hearings (10%)
• Provide analysis and support to manager with information required for various reports, budgets, and business plans (10%)
• Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.
• Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets
• Supports manger to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately
• Continue to reinforce the importance of developing a diverse workforce
• Work collaboratively with other functional leads to mitigate business risks
• Involved in establishing and managing personal relationships and rapports with political, civic and key stakeholders within area of responsibility. Could interface with regulatory entities and represent company positions at regulatory proceedings and hearings (40%)

Knowledge/Skills

• Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business
• Knowledge of company policies and procedures and management theories, practices, and trends
• Expert knowledge of process and operational areas

Experience/Education

• Bachelor’s degree in operational discipline, management, or related technical discipline or equivalent experience
• Three (3) years managing operational areas and operating units, and managing and meeting performance targets
• Distribution System Large (DSL) and/or WT3 license(s) preferred
• Automatic Shut-Off (ASO) license preferred

Travel Requirements

• Occasional local and regional travel

Work Schedule

• Full-time, On-site
• Monday-Friday, 7:30am-4pm
• On call responsibility

Manages Complexity

Ensures Accountability

Directs Work

Develops Talent

Builds Effective Teams

Balances Stakeholders

Join American Water... We Keep Life Flowing ™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they arean individual with a disability, protected veteran or other status protected by federal, state, and local laws.