Superintendent, Operations

American Water; Pacific Grove (CA); On-site; USD 85,000 - 142,000; Full time

Benefits offered by this job

401(k)

Employee Stock Purchase Plan

Medical insurance

Paid time off

Life insurance

Job summary

American Water seeks an Operations Superintendent to lead day-to-day facilities and personnel in water/wastewater operations in Pacific Grove, CA. You will plan, develop and oversee regional operations, ensuring safety, compliance and efficiency while mentoring teams and partnering with regulatory bodies.

The role requires strong leadership, communication, and analytical skills, with 3–5 years of operational management experience and a bachelor's degree or equivalent.

Qualifications

• :Must have knowledge of regulated water/wastewater regulations and trends.
• :Strong leadership and communication skills essential for cross-functional teams.
• :Bachelor’s degree or equivalent experience; 3–5 years of operational management experience.

Responsibilities

• Directs day-to-day management of facilities and personnel in water/wastewater operations.
• Lead regional planning for construction, operations and maintenance within budget.
• Ensure regulatory, safety and environmental standards are met.
• Provide analysis and reporting for budgets, business plans and performance metrics.
• Coach and develop employees and foster diversity.
• Support business development through operational analysis and integration of opportunities.

Skills

Water regulations

Operations management

Policy knowledge

Water licensing

Distributed teams

Communication

Interpersonal skills

Leadership

Analytical skills

Education

Bachelor's degree

High School Diploma

3-5 years experience

Valid driver’s license

Job description

Job Description

Job Title: Superintendent, Operations

Posting Start Date: 8/19/26

Job Description:

Position Information

$84,830 to $141,720

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

Primary Role

The Operations Superintendent directs the day-to-day management, development and operations of the facilities and personnel of the Company engaged in the functional area of water and/or wastewater operations.

Key Accountabilities

• Assists in planning regional construction, operations, and maintenance within established budget limitations
• Lead the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability
• Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained
• Controls materials through the preparation and recommendation of economical and efficient programs to meet cost effective solutions to meet customers’ expectations and technical requirements and to encourage best practice and innovation throughout all operational areas
• Involved in establishing and managing personal relationships and rapports with political, civic and key stakeholders within area of responsibility. Could interface with regulatory entities and represent company positions at regulatory proceedings and hearings
• Execute effective reporting processes
• Provide analysis and support to manager with information required for various reports, budgets, and business plans
• Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.
• Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets
• Supports manger to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately
• Continue to reinforce the importance of developing a diverse workforce
• Work collaboratively with other functional leads to mitigate business risks

Knowledge/Skills

• Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business
• Knowledge of company policies and procedures and management theories, practices, and trends.Expert knowledge of process and operational areas
• Knowledge of company policies and procedures and management theories, practices, and trends.
• Professional Water licensing preferred.
• Ability to manage a geographically diverse and dispersed organization.
• Excellent written and verbal communication skills (e.g., fluency, report writing, developing materials and presentations).
• Strong interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting, etc.)
• Excellent leadership skills and presence and strong team building, collaboration, and talent evaluation skills.
• Excellent quantitative skills (e.g., analytical, technical, problem solving).

Experience/Education

• Bachelor’s degree in operational discipline, management, or related technical discipline or equivalent experience preferred.
• High School Diploma or GED required
• 3-5 years managing operational areas and operating units, and managing and meeting performance targets.
• Previous experience managing a team is preferred.
• Valid driver's license required.
• Strong computer skills, especially Microsoft Office. Microsoft Excel skills preferred.

Travel Requirements

• Position is onsite Monday through Friday
• Role reports to: 511 Forest Ldg Rd,Ste 100 Pacific Grove CA 93950
• Local travel within service territory

Work Schedule/Environment

• Availability for on-call duties is required at all times, including weekends and holidays.
• Outdoor work required.
• Frequent exposure to chemical and waste odors
• Must be clean shaven at all times while on duty.
• Must be able to wear job required PPE

Competencies

• Manages Complexity
• Ensures Accountability
• Directs Work
• Develops Talent
• Builds Effective Teams
• Balances Stakeholders