Utility Services Worker II

City of Arlington; Arlington (TX); On-site; USD 28,474 - 35,597; Full time

Job summary

A municipal water service provider in Texas seeks a dedicated Meter Services Technician to ensure proper functioning of water services. Responsibilities include turning services on/off, addressing customer complaints, performing maintenance on water meters, and responding to emergencies. Candidates need a high school diploma, a Class C driver's license, and strong mechanical skills. This position demands independence and the ability to work in various conditions while maintaining service quality.

Responsibilities

• Turn water service on/off for accounts based on status.
• Investigate customer complaints and address issues.
• Perform scheduled maintenance on water meters.
• Respond to emergency calls and assist in repairs.

Skills

Organizational skills

Attention to detail

PC Software proficiency

Professional communication

Understanding of water utility operations

Education

High School Diploma/GED

Class C driver's license

Class D Water Distribution license

Class I Wastewater Collection license (within first year)

Class C Water Distribution Operator’s License (within 18 months)

Tools

Microsoft Office Suite

Two-way radio

Jack hammer

Port-a-power winch

Job description

**SALARY**$20.67 - $25.84**JOB SUMMARY**JOB SUMMARY: Under general supervision, completes daily work orders related to meter services including installation, termination, lockouts, repairs and resolving problems in the field.**ESSENTIAL JOB FUNCTIONS:*** Turn on water service for new customers, turn off service for closed or delinquent accounts including but not limited to: + Lock off for non-payment. + Lock off for “broken promise” accounts. + Reconnecting for resumed payment. + New accounts. + Closing accounts.* Meter readings for final billings in assigned territory.* Respond to emergency calls for assistance.* Investigate customer complaints including but not limited to: + No water, no reason investigations. + Low pressure tests based on customer complaints. + 2nd leak follow up 30 days after first maintenance crew’s work. + Investigations within right of way for customers.* Replace defective meters and control valves, leaking gaskets, damaged boxes, and lids at the metering site.* Perform scheduled change-outs of aged or malfunctioning meters, 3/4" and 1.5" in size.* Inspects AMI and meter connections for defects, damage, and unauthorized connections.**OTHER JOB FUNCTIONS:*** Assist on large meter crew performing maintenance on meters sized 2.5" to 10".* Assist Meter Reading in facilitating safe access to metering sites by repairing reported defects and clearing impediments at the metering site.* Performs repairs and preventative services on all water and wastewater infrastructure including but not limited to:* Water services\* AMI Infrastructure\* Water services\* Fire Hydrants\* Valves\* Manholes**MINIMUM QUALIFICATIONS:****Knowledge, Skills and Abilities Required:*** Skill with organization and attention to detail.* Skill in using PC Software including current Microsoft Office Suite of applications.* Skill in communicating professionally and tactfully with other city employees and the public by oral and written means.* Knowledge of Water Utilities operations; policies, procedures, ordinances.* Knowledge of specifications for all size meters and metering sites, metering functions and related terminology.* Knowledge of office and administrative practices and procedures.* Ability to work within a set schedule.* Ability to work independently under general instructions.* Ability to work in confined spaces under extreme weather conditions.* Ability to use a variety of tools and equipment used in the trade.* Ability to understand mathematical calculations involving fractions, percentages, and decimals.* Ability to understand and visualize combined metering scenarios.* Ability to respond on a scheduled on-call basis and to work extended periods of time under imposed emergency assignments.* Ability to receive detailed information through oral and written communication.* Ability to prioritize deadlines and tasks.* Ability to plan, organize, monitor, and collaborate with internal and external stakeholders to accomplish unit objectives.* Ability to perform arithmetic calculations accurately.* Ability to perform a variety of physical skills including, but not limited to carrying, data entry, dragging, driving, holding, kneeling, lifting, pulling, pushing, seeing, sitting, sorting, standing, squatting, stooping, twisting body, walking, and writing.* Ability to perform a variety of physical skills including but not limited to filing, pulling, seeing, sorting, squatting, standing, stooping, twisting body, typing, walking, and writing.* Ability to operate a variety of office equipment including but not limited to PC, telephone, calculator, scanner, and copier.* Ability to operate a variety of equipment including, but not limited to PC, calculator, two-way radio, jack hammer, and port-a-power winch.* Ability to lift or exert forces equivalent to lifting up to 100 pounds.* Ability to learn new systems and procedures quickly.* Ability to exercise discretion and independent judgment utilizing knowledge of the organization's policies.**Qualifying Education and Experience:*** Possession of Class C driver’s license.* Possession of a Class D Water Distribution license.* Possession of or ability to obtain a Class I Wastewater Collection license within first year of employment.* Possession of or ability to obtain Class C Water Distribution Operator’s License within 18 months.* High School Diploma/GED.* One year of mechanical experience* OR any equivalent combination of education and experience.**Employment Screenings Required:*** Criminal background check* Motor Vehicle Review* Drug & Alcohol Screening* Human Performance Evaluation* Physical Health ExaminationCity of Arlington is an Equal Opportunity Employer.### Introduce YourselfIf you do not find a job that suits your experience, we welcome you to introduce yourself so Human Resources may be able to guide you to other opportunities.