Utility Services Technician - Meters

Town of Queen Creek; Queen Creek (AZ); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Commuter/retirement benefits (457)

Paid holidays and vacation leave

Paid parental leave

Wellness programs

Job summary

The Town of Queen Creek seeks a full-time, benefited, temporary Utility Technician to manage meter-related work orders, installations, repairs and testing of water/wastewater delivery systems. You will perform field investigations, data entry and routine analysis while communicating with customers and coordinating with other departments.

Ideal candidates have a high school diploma or GED with related experience, a valid driver’s license, and ADEQ Grade I certification within six months.

Qualifications

• High School Diploma or GED and 2 years of related experience.
• Driver’s License required.
• ADEQ Distribution Grade I Certification within 6 months of hire.
• Proficiency with computer hardware and basic software for data entry and reporting.

Responsibilities

• Prioritize, complete and route daily meter work orders.
• Install, replace, relocate, test and maintain meters and related equipment.
• Perform field investigations and data analysis on AMI equipment to diagnose issues.
• Enter data accurately into work order systems and logs.
• Use laptops/tablets to program and troubleshoot meters and transceivers.
• Communicate with customers to inspect and resolve issues.
• Maintain inventory and prepare various reports on water usage and meter status.
• Conduct research using internal databases and external sources as needed.

Skills

Prioritizing and routing work orders

Meter reading and data analysis

Customer communication

Use of laptops/tablets for data entry

Troubleshooting and basic maintenance

Education

High School Diploma or GED

Tools

iOS/Windows systems

Metering equipment and appurtenances

Job description

Description

THIS IS A FULL-TIME, BENEFITED, TEMPORARY POSITION WITH LIMITED FUNDING THROUGH JUNE 30, 2027. Funding for this position is reviewed each fiscal year and subject to budget approval.

This job classification description is intended to be generic in nature and not an exhaustive list of all duties and responsibilities. The specific tasks/duties may vary based on position assignment and as determined by the Town of Queen Creek.

Job Classification Summary

Positions assigned to this class are responsible for fulfilling utility work orders which may include assembling, installing, repairing, replacing, relocating, testing, maintaining and/or investigating a variety of equipment, fixtures, and/or water/wastewater delivery systems.

Description

THIS IS A FULL-TIME, BENEFITED, TEMPORARY POSITION WITH LIMITED FUNDING THROUGH JUNE 30, 2027. Funding for this position is reviewed each fiscal year and subject to budget approval.

This job classification description is intended to be generic in nature and not an exhaustive list of all duties and responsibilities. The specific tasks/duties may vary based on position assignment and as determined by the Town of Queen Creek.

Job Classification Summary

Positions assigned to this class are responsible for fulfilling utility work orders which may include assembling, installing, repairing, replacing, relocating, testing, maintaining and/or investigating a variety of equipment, fixtures, and/or water/wastewater delivery systems.

DISTINGUISHING CHARACTERISTICS

This is an intermediate level maintenance/trades classification in the utilities maintenance and operations job family. Incumbent(s) demonstrate working knowledge of routine work applications and troubleshooting/diagnosis, working independently and referring more complex issues to superiors. Assignments require learned skills and a good technical understanding of the basics.

Examples of Duties

Essential Duties

The following are intended to describe core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.

• Prioritizes, completes and routes daily work orders for performing meter assemblies.
• Installs, replaces, relocates, tests and maintains a variety of meters, including rereads, lockouts, flow and accuracy testing, unlocks, red tags notices, hydrant meters, temporary meters and related appurtenances.
• Perform field investigations and data analysis on Advanced Metering Infrastructure (AMI) equipment to diagnose and correct performance problems, ensuring accuracy.
• Produce accurate computer data entry for work order systems, activity logs, record keeping, etc.
• Use laptops and tablets to program, maintain, reprogram, and fix connectivity issues with meters and meter transceiver units.
• Communicates with customers to perform inspections and resolves customer issues or complaints.
• Maintains and tracks inventory and materials.
• Performs front line data analysis to identify errors, unusual account activity, recommends necessary adjustments, resolve leak and flow issues, handles special investigations on meter discrepancies, identifies and corrects meter reading errors that affect billing, and monitors high profile accounts;
• Prepares and reviews various reports such as water leaks, damaged meters, water usage with no assigned water account, inaccurate/missing account data, water use on locked accounts, obstructed and unable to locate meters.
• Performs research using sources that include on-line databases, other state and local organizations, Town and county databases, communication with other departments, and external customer contact.
• Reviews reports daily to identify billing issues caused by meter operations and submits necessary changes to Customer Service;
• Performs related work as assigned.
  
  

Typical Qualifications

MINIMUM QUALIFICATIONS (at job entry)

Education And Experience

High School Diploma or GED and 2 years of related experience; or an equivalent combination of directly related education and experience.

Licensing/Certification Requirements

• Driver’s License;
• Arizona Department of Environmental Quality Distribution Grade I Certification (within 6 months of hire date);
• Maintain all certifications/licenses required at job entry.
  
  

KNOWLEDGE

• Town’s subdivisions & streets;
• Proficient in computer hardware (including laptops and tablets) and software (including iOS, Windows)
• Basic operation, maintenance, plumbing service of water infrastructure.
• Use of standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities including applicable software;
• Applicable hand and power tools utilized in performance of duties;
• Meter reading, usage, recording techniques and procedures;
• Utilizing applicable hand and power tools;
• Understanding of meter routes and the procedures for working them;
• Customer service techniques, policies and procedures;
• Mechanical component of meters and their functionality;
• Mathematical calculations including addition, subtraction, multiplication and division.
  
  

Skills

• Recognizing and resolving problems;
• Utilizing electronic devices;
• Utilizing applicable hand and power tools;
• Writing legibly, comprehending, and making inferences from written material and verbal and/or written instructions;
• Reading and interpreting street and aerial maps to locate routes and water meters;
• Performing mathematical calculations and drawing logical conclusions;
• Proficiently perform computerized data entry of information;
• Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.
  
  

Supplemental Information

Overall Physical Strength Demands

Physical Strength for this classification is indicated below with an “X”

Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.

Medium: Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.

X

Heavy: Exerting 50-100 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. constantly.

Very Heavy: Exerting over 100 lbs. occasionally, 50-100 lbs. frequently, or up to 20-50 lbs. constantly.

Physical Demands

C

F

O

R

N

Continuously

Frequently

Occasionally

Rarely

Never

2/3 or more time

1/3 to 2/3 of time

Up to 1/3 time

< 1 hour per week

Never occurs

Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation.

Physical Demand

Brief Description

C

F

O

R

N

Standing

Communicating with co-workers, observing work site, observing work duties

X

Sitting

Desk work

X

Walking

To other departments/offices/office equipment

X

Lifting

Supplies, files

X

Carrying

Supplies, files

X

Pushing/Pulling

File draws, tables and chairs

X

Reaching

For supplies, for files

X

Handling

Paperwork

X

Fine Dexterity

Computer keyboard, telephone pad, calculator, calibrating equipment

X

Kneeling

Filing in lower drawers, retrieving items from lower shelves/ground

X

Crouching

Filing in lower drawers, retrieving items from lower shelves/ground

X

Crawling

Under equipment

X

Bending

Filing in lower drawers, retrieving items from lower shelves/ground

X

Twisting

From computer to telephone, getting inside vehicles

X

Climbing

Stairs, step stool

X

Balancing

On step stool

X

Vision

Reading, computer screen, driving

X

Hearing

Communicating with co-workers and public and on telephone, listening to equipment

X

Talking

Communicating with co-workers and public and on telephone

X

Foot Controls

Driving

X

Other (Specify)

Environmental Factors

D

W

M

S

N

Daily

Several Times Per Week

Several Times Per Month

Seasonally

Never

Health & Safety Factors

D

W

M

S

N

Health & Safety Factors

D

W

M

S

N

Mechanical Hazards

X

Respiratory Hazards

X

Chemical Hazards

X

Extreme Temperatures

X

Electrical Hazards

X

Noise and Vibration

X

Fire Hazards

X

Wetness/Humidity

X

Explosives

X

Physical Hazards

X

Communicable Diseases

X

Physical Danger or Abuse

X

Other (Specify Below

Non-physical Demands

C

F

O

R

N

Continuously

Frequently

Occasionally

Rarely

Never

2/3 or more time

1/3 to 2/3 of time

Up to 1/3 time

< 1 hour per week

Never occurs

Description Of Non-Physical Demands

C

F

O

R

N

Time Pressure

X

Emergency Situation

X

Frequent Change of Tasks

X

Irregular Work Schedule/Overtime

X

Performing Multiple Tasks Simultaneously

X

Working Closely with Others as Part of a Team

X

Tedious or Exacting Work

X

Noisy/Distracting Environment

X

Other (Specify Below)

PRIMARY WORK LOCATION:

Office Environment

Warehouse

Shop

Recreation/Neighborhood Center

Vehicle

X

Outdoors

Combination of Office, Vehicle and Field

Other (Specify Below)

The following is a list of employment benefits offered by the Town of Queen Creek to full-time employees. The list is for informational purposes only. It does not create or connote any contractual rights or obligations. Additional details will be provided upon hire and are available in the Town of Queen Creek Employee Handbook.

Major Benefits for Full-Time Employees

(Employees choose the benefits that best meet their needs.)

• Health Insurance
• Dental Insurance
• Vision Insurance
• Pre-tax unreimbursed medical and dependent care flexible spending accounts
• Arizona State Retirement System membership
• Short-term and Long-term disability insurance for the employee
• Town-paid basic life insurance
• Optional employee-paid employee and dependent supplemental life insurance
• Commuter life insurance for business travel and travel to and from work
• Deferred compensation plan (457) with employer match
• Retirement Health Savings Account
• Optional enrollment in Identity Protection Program
• Paid holidays, plus one floating holiday annually
• Vacation leave hours annually
• Four weeks of Paid Parental Leave
• Optional income replacement insurance
• Worker's compensation insurance
• Employee assistance program; offers confidential individual/family, marriage, legal and financial counseling
• Training opportunities and continuing education opportunities, including tuition reimbursement for pre-approved programs
• Direct deposit of paychecks
• Wellness Programs with incentives
  
  

01

Each applicant must complete the supplemental questionnaire as part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. When answering supplemental questions, the information you provide must be substantiated within the application. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes
• No
  
  

02

Check which best describes your paid full-time work experience related to WATER SYSTEMS:

• Less than 2 years of full-time work experience
• 2 years but less than 3 years of paid full-time work experience
• 3 years but less than 4 years of paid full-time work experience
• 4 or more years of paid full-time work experience
  
  

03

If you have paid full-time work experience in WATER SYSTEMS, please provide your job title(s) AND the name(s) of the organization(s) where you gained this experience. If none, write "N/A."

04

Describe your paid full-time work experience in WATER SYSTEMS. If none, write "N/A."

05

Check the highest Grade Arizona Department of Environmental Quality (ADEQ) Water Distribution Systems Operator Certification you currently possess:

• Grade I
• Grade II or higher
• None
  
  

06

List any other applicable certifications you currently possess. If none, write "N/A."

07

List what technologies you are proficient in (examples: GIS, GPS, iPad, meter reading software, etc.). If none, write "N/A."

08

If you currently have a Commercial Drivers License (CDL), please list what class and what endorsement(s) you have. If you do not have a CDL, write "N/A".

09

I understand that this position is a temporary, full-time position with benefits. It is a limited funded position through June 30, 2027.

• Yes
• No
• Required Question