Utility Service Coordinator

Knoxville Utilities Board; Knoxville (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

Knoxville Utilities Board (KUB) is seeking a New Service Representative to serve as the primary contact for commercial and residential land developers and builders in the Knoxville area. This role coordinates with developers, contractors, engineers, inspectors, and internal teams to ensure timely delivery of utility services.

The position requires strong communication, customer service, time management, and familiarity with utility design and policies.

Qualifications

• High school diploma or equivalent.
• Strong written and oral communication and customer service skills.
• Ability to manage time effectively and prioritize tasks.
• Computer skills, including knowledge of the Microsoft Office Suite.
• Valid driver’s license.

Responsibilities

• Act as the primary point of contact for commercial and residential land developers and builders.
• Prepare/review designs, economic analysis, cost estimates, and service agreements.
• Coordinate with developers, contractors, engineers, inspectors, internal KUB teams, and external agencies to ensure smooth project delivery.
• Manage multiple land development and utility installation projects simultaneously.
• Advise customers on land development and/or utility service policies, utility fees, easements, agreements, and other KUB programs.
• Stay up to date on all KUB regulations, utility extension policies, customer-service policies, safety standards, and procedures.
• Participate in occasional after-hours storm restoration efforts.

Skills

Communication skills

Customer service

Time management

Driver's license

Education

High school diploma or equivalent

Associate or bachelor's degree in related field

Tools

PeopleSoft CIS

GIS

Job description

Classification: New Service Representative

Work Hours: 40+ hours / week: M - F

About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.

About the Role:

Are you a people person who thrives on solving problems and making connections? Join KUB as a Utility Service Coordinator - your work will directly shape how homes, businesses, and communities grow in our region!

In this dynamic, customer-facing role, you’ll serve as the primary point of contact for commercial and residential land developers and builders and act as a liaison between external customers or agencies and KUB personnel. You'll communicate with customers daily to understand their needs, advise on utility solutions, and coordinate multiple projects from start to finish. If you're organized, solution-oriented, and thrive in a fast-paced, collaborative environment - this is the role for you!

What You’ll Do

• Act as the primary point of contact for commercial and residential land developers and builders.
• Prepare/review designs, economic analysis, cost estimates, and service agreements.
• Coordinate with developers, contractors, engineers, inspectors, internal KUB teams, and external agencies to ensure smooth project delivery.
• Manage multiple land development and utility installation projects simultaneously.
• Advise customers on land development and/or utility service policies, utility fees, easements, agreements, and other KUB programs.
• Stay up to date on all KUB regulations, utility extension policies, customer-service policies, safety standards, and procedures.
• Participate in occasional after-hours storm restoration efforts.

Qualifications

Physical Requirements:

Requires the ability to operate and to get in and out of a vehicle many times a day. Requires the ability to move freely throughout the office to review maps, drawings, and design layouts while meeting with internal and external customers. Requires the ability to move freely about customers’ properties over all types of terrain. Requires the ability to work under pressure and tight time constraints while addressing numerous customer issues related to providing new utility service. Requires the ability to lift and/or move up to 50 pounds.

Minimum Requirements

• High school diploma or equivalent
• Fundamental understanding of electric, gas, water, and/or wastewater systems
• Strong written and oral communication and customer service skills
• Ability to manage time effectively and prioritize tasks
• Computer skills, including knowledge of the Microsoft Office Suite
• Valid driver’s license

Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position.

Preferred Requirements

• Three (3) years of experience in the operations of utility systems or related field
• Experience in the fields of utility design, utility installation, and/or construction
• Demonstrated ability to simultaneously manage multiple projects
• Associates or bachelor's degree in related field
• Experience with PeopleSoft applications, particularly Customer Information System (CIS) and Geographic Information Systems (GIS)

Selection Process

About The Selection Process

• Phase 2 - Experience, training, and education evaluation
• Phase 3 - Interview with department representatives
• Phase 4 - Written, performance, and behavioral exercises
• Phase 5 - Background Investigation
• Phase 6 - Physical assessment and/or drug screen*
• KUB is part of the Tennessee Drug Free Workplace Program

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

Knoxville Utilities Board is an Equal Opportunity Employer