Utility Project Liaison & Development Coordinator

KNOXVILLE CHAMBER OF COMMERCE; Knoxville (TN); On-site; USD 50,000 - 65,000; Full time

Job summary

Knoxville Utilities Board (KUB) is seeking a New Service Representative to act as the main point of contact for developers and builders, coordinating utility solutions from design to delivery. You will liaise with external agencies and internal teams to ensure smooth project execution in a fast-paced environment.

The role requires strong customer service, organization, and communication skills, plus the ability to manage multiple projects and stay current with KUB policies and procedures.

Qualifications

• High school diploma or equivalent.
• Fundamental understanding of electric, gas, water, and/or wastewater systems.
• Strong written and oral communication and customer service skills.
• Ability to manage time effectively and prioritize tasks.
• Computer skills, including knowledge of the Microsoft Office Suite.
• Valid driver's license.

Responsibilities

• Act as the primary point of contact for commercial and residential land developers and builders.
• Prepare/review designs, economic analysis, cost estimates, and service agreements.
• Coordinate with developers, contractors, engineers, inspectors, internal KUB teams, and external agencies to ensure smooth project delivery.
• Manage multiple land development and utility installation projects simultaneously.
• Advise customers on land development and/or utility service policies, utility fees, easements, agreements, and other KUB programs.
• Stay up to date on all KUB regulations, utility extension policies, customer-service policies, safety standards, and procedures.
• Participate in occasional after-hours storm restoration efforts.

Skills

Communication skills

Microsoft Office

Driver's license

Education

High school diploma or equivalent

Associates or bachelor's degree in related field

Job description

Knoxville Utilities Board (KUB) is seeking a New Service Representative to act as the main point of contact for developers and builders, coordinating utility solutions from design to delivery. You will liaise with external agencies and internal teams to ensure smooth project execution in a fast-paced environment.

The role requires strong customer service, organization, and communication skills, plus the ability to manage multiple projects and stay current with KUB policies and procedures.