Utility Sales Support

ABB; Missouri; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401k Savings Plan

Paid Holidays

Job summary

ABB i USA söker en driftig Inside Sales-kundsupport i rollen som Utility Sales Support under ledning av Inside Sales Director. Rollen är helt remote och kräver god samverkan mellan affärsenheter och ABB-grupper för att säkerställa leverans i tid.

Du hanterar orderinmatning, spårning och orderhantering, koordinerar med lokala affärsenheter och agentkunder samt delar dina erfarenheter av B2B-kundstöd och databasanvändning för att förbättra processerna.

Qualifications

• Kandidatexamen i teknik, företag eller relaterat område föredras.
• Minimum 3 års teknisk kundsupport inom industriell/verksamhet eller motsvarande erfarenhet.
• Allmän kunskap om kraftöverföring & distribution produkter föredras.
• Erfarenhet av business-to-business kundstöd är önskvärt.
• Kunskap om databasanvändning; erfarenhet av empower föredras.
• Kandidater måste ha arbetstillstånd i USA.

Responsibilities

• Använd ABB:s verktyg och processer inklusive konfigurationsverktyg, orderinmatning och affärssystem.
• Koordinera aktiviteter med lokala enheter för att spåra order och säkerställa leverans i tid.
• Koordinera input från lokala enheter och ABB-grupper för att säkerställa att offerter möter kundkrav.
• Behandla information samtidigt över flera projekt och anpassa dig vid prioriteringsändringar.
• Delta i möten för informationsutbyte och analys av kontraktskrav.
• Deltag i utredning av tekniska problem och upprättande av åtgärder för att undvika återkommande problem.

Skills

Technical kundsupport

B2B erfarenhet

Kännedom om kraftöverföring & -distrib

Databaser / användning av databaser

Arbete i USA

Education

Kandidatexamen i teknik, företag eller relaterat område

Job description

På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.

Denna position rapporterar till:

Inside Sales Director

This Position reports to:

Inside Sales Director

In the Utility Sales Support role, du vil...s under daily customer activities

including order entry, tracking, and order management with local business units and other ABB groups.

Additionally, the role will expand to support activities at our agent accounts.

The work model for the role is: Remote

Your Responsibilities

• • Utilize ABB‘s tools and processes including product configuration tools, order entry and business systems.
• • Coordinate activities with local business units to track orders and assure on-time customer delivery.
• • Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.
• • Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• • Attend meetings to exchange information and analyze contract requirements.
• • Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.

Your Background

• • Bachelor’s Degree in engineering, business or related field preferred
• • Minimum 3 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience
• • General knowledge of power transmission & distribution products/systems preferred
• • Previous experience with business to business customer support preferred
• • Must have knowledge and skill in utilization of computer databases; empower experience preferred
• • Candidates must already have a work authorization that allows them to work for ABB in United States.

More about us

ABB Installation Products Division (formerly Thomas&Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division’s products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap® cable ties, T&B Liquidtight Systems® protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including Elastimold™ reclosers and switchgear, capacitor switches, current limiting fuses, Homac™ distribution connectors, Hi-Tech Valiant™ full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includes made-to-stock and custom-made solutions.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Aff…?

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff…?

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

För att bygga en renare och smartare framtid krävs alla sorters människor: de nyfikna, de modiga och de kreativa. Därför välkomnar vi människor med alla bakgrunder och erfarenheter.

Är du redo att göra skillnad?

Ansök idag eller besök https://www.abb.com för att lära dig mer om hur våra lösningar påverkar hela världen.