Order Management Specialist

ABB; Florida; Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Company paid life insurance

Short Term Disability – up to26 weeks–

Paid Parental Leave

Job summary

ABB söker en Customer Operations Manager i Lake Mary, Florida. Rollen innebär att leda och leverera intern och extern kundservice, inklusive teknisk support, order- och betalningsrelaterade frågor.

Du kommer att samverka med olika funktioner för att säkra heltäckande ärendehantering, analysera statistik och förbättra kundnöjdheten. Hybrid arbetsmodell i Lake Mary, FL.

Qualifications

• Kandidatexamen i företagsekonomi eller relaterat område krävs.
• Minst 3 års erfarenhet av kundtjänst och hantering av stressiga miljöer.
• Tidigare erfarenhet/kunskap av orderhantering och orderbearbetning föredras; avancerade datorfärdigheter krävs.
• Behörighet att arbeta i USA hos ABB krävs.

Responsibilities

• Ansvara för att lösa kundernas problem inom order, teknik och betalningar.
• Koordinera med berörda avdelningar för fullständig hantering av förfrågningar och orderändringar.
• Samla och arkivera dokumentation relaterad till order och beslut i systemen.
• Analysera statistik och prognoser med tillgängliga verktyg.

Skills

Customer service

Order management

Technical support

Computer skills

Education

Bachelor's Degree in Business or related field

Job description

På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.

Denna position rapporterar till:

Customer Operations Manager

__

In this role, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions. The work model for the role is:Hybrid in Lake Mary, FL. #LI-Hybrid

Your role and responsibilities:

• Ensuring the resolution of customer issues, including order, technical, and payment-related issues.
• Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.
• Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.
• Analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here createsrealimpact out there.

Qualifications for the role:

• Bachelor's Degree in Business (or other related field) or equivalent years of experience is required
• 3+ Years of experience incustomer serviceand dealing with high stress environments is required
• Previous experience/knowledge with order management andorder processingis preferred, advanced computer skillsare required
• Candidates must already haveworkauthorization that wouldpermitthem to work for ABB in the US.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more informationregardingyour (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff… applicants may requestto reviewthe plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

• Choice between two medical plan options: A PPO plan called the Copay Plan OR aHigh DeductibleHealth Plan (with a Health Savings Account) called theHigh DeductiblePlan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D – 100% employee paid up to maximums

• Short Term Disability – up to26 weeks– Company paid

• Long Term Disability – 60% ofpay– Company paid.Ability to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Paid Parental Leave

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions areprovidedvacation under a permissive time away policy.

För att bygga en renare och smartare framtid krävs alla sorters människor: de nyfikna, de modiga och de kreativa. Därför välkomnar vi människor med alla bakgrunder och erfarenheter.

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