Utility Sales Support

BlackBerry Inc.; Cibolo (TX); On-site; USD 59,000 - 94,000; Full time

Job summary

ABB Installation Products Division seeks an Inside Sales Support specialist located in the United States. You will execute daily customer activities including order entry, tracking, and order management with local business units and ABB groups.

The role may require domestic travel and coordination with agent accounts. You will utilize ABB’s tools, coordinate input from various units, and respond to contract requirements.

Qualifications

• Bachelor’s Degree in engineering, business or related field preferred.
• Minimum 3 years of technical customer support experience in industrial/utility fields.

Responsibilities

• Coordinate orders with local business units to ensure on-time delivery.
• Process information on multiple projects and adapt to changing priorities.
• Initiate change orders and expedite collection of overdue invoices.
• Assist in vendor and blanket order management as needed.

Skills

Technical customer support

Order entry

Data entry

Product knowledge

Education

Bachelor’s Degree in engineering or business

Tools

Product configuration tools

Database systems

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Inside Sales Director__In the Utility Sales Support role, you will be responsible for the execution of daily customer activities including order entry, tracking, and order management with local business units and other ABB groups. Additionally, the role will expand to support activities at our agent accounts.While this is a remote position, candidates must be located in the United States.You will be mainly accountable for:Utilize ABB‘s tools and processes including product configuration tools, order entry and business systems.Coordinate activities with local business units to track orders and assure on-time customer delivery.Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.Attend meetings to exchange information and analyze contract requirements.Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.Duties may require domestic travel to customer location or ABB site.Initiate change orders and expedite collection of overdue invoices.May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.Qualifications for the role:Bachelor’s Degree in engineering, business or related field preferredMinimum 3 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experienceGeneral knowledge of power transmission & distribution products/systems preferredPrevious experience with business to business customer support preferredMust have knowledge and skill in utilization of computer databases; empower experience preferredCandidates must already have a work authorization that allows them to work for ABB in United States.More about us:ABB Installation Products Division (formerly Thomas & Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division’s products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap cable ties, T&B Liquidtight Systems protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including Elastimold reclosers and switchgear, capacitor switches, current limiting fuses, Homac distribution connectors, Hi-Tech Valiant full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includes made-to-stock and custom-made solutions.What's in it for you:We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner. #LI-RemoteABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insuranceParental Leave – up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays.While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $58,500 and $93,600 annually.MyBenefitsABB.comBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.