Senior Field Service Technician

BlackBerry Inc.; Houston (TX); On-site; USD 83,000 - 133,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision plans

401k Savings

Life Insurance

Short/Long Disability

Job summary

ABB is seeking a field service specialist to lead on-site support for power delivery equipment across the U.S. This role requires residence in the U.S. and extensive travel (60–80%). You will troubleshoot systems, assist with spare parts, and coordinate field activities with the Service Team Leader.

A High School Diploma or GED with substantial field experience is required; experience with electrical controls and diagrams is highly valued. ABB offers strong benefits and growth opportunities.

Qualifications

• High School Diploma or GED and 9+ years in a support or field engineering role.
• Experience with power delivery controls including switchgear, transformers, relays, PLCs/DCS preferred.
• Willingness and ability to travel 60–80% across multiple states in the US.

Responsibilities

• Serve as the primary on-site representative to the ABB end customer and field personnel.
• Assist customer with spare parts ordering, issues resolution and provisioning.
• Read wiring diagrams and schematics; perform relay testing and basic maintenance; coordinate field activities.

Skills

Field troubleshooting

Electrical systems

Travel readiness

Customer support

Education

High School Diploma or GED

Tools

Relay Testing

PLC/DCS

One-line drawings

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Service Team Leader__In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.This is a Remote position, however; candidates should reside in Texas, Louisiana or Missouri.Key ResponsibilitiesServe as the primary on-site representative to the ABB end customer/user and other ABB field personnel.Preserve ABB’s Safety Culture on every aspect and as first priority, in the field and always keeping an eye on co-workers.Occasionally have additional team leader administrative responsibilities to coordinate internal field service activities.Assist customer with spare parts ordering, issues resolution, and provisioning.Perform collateral duties as assigned to meet business needs as they relate to EHS, Quality, Integrity, etc.Perform duties in Power Delivery, Medium & Low Voltage Switchgear/MCCs, Protective Relays, Transformers, Control Systems, etc.QualificationsHigh School Diploma or GED, with a minimum of 9 years of experience in a support or field engineering position. Additional formal education may substitute for required experience on a year‑for‑year basis.Experience with various electrical controls (power delivery) and systems to include:Mid-Voltage SwitchgearLow-Voltage SwitchgearMotor Control CenterTransformers Test & MaintenanceAutomatic Transfer SwitchesWiring Diagrams: one-line electrical drawingsBlueprints & SchematicsRelay Testing & installation (preferred)Instruments; PLC’s & DCS (preferred)Variable Frequency Drives (preferred)Ability and willingness to travel 60–80% of the time across TX, LA, MO, OK, AR, KS, AL, MS, and TN, with occasional travel to other U.S. locations.Candidates must already have work authorization that would permit them to work for ABB in the US.What's in it for youWe want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner. #LI- RemoteWhile base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $83,300 and $133,280 annually.ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insuranceParental Leave – up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.More about usABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.