Utility Revenue & Billing Specialist

TALBOT COUNTY MARYLAND

Easton (MD)

On-site

USD 45,000 - 55,000

Full time

11 days ago

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Job summary

Talbot County Maryland is seeking a Utility Billing Specialist to support daily utility revenue operations, including the receipting, recording, and reconciliation of sewer charges, property-related utility fees, and related account transactions. The role requires strong analytical skills, attention to detail, and accuracy in recording financial data.

Responsibilities include providing courteous customer service, processing payments, maintaining account records, and assisting in routine

Qualifications

Strong communication skills, both oral and written, with the ability to provide clear and courteous customer service.
Knowledge of cash handling, accounting principles, and record-keeping methods, with the ability to maintain accurate financial records.
Ability to perform detailed work with numerical data including rapid and accurate arithmetic calculations.
Proficiency with standard computer software including Excel, Word, Outlook, and related financial systems; ability to create and maintain worksheets and documents.

Responsibilities

Provide courteous, responsive, and accurate customer service to residents, taxpayers, and County departments.
Receive, validate, and receipt payments for sewer charges, property-related utility fees, hook-up fees, and sewer extension services; verify accuracy of payments against bills and account numbers.
Analyze, reconcile, and update utility account records; review and enter adjustments, refunds, and account changes as required.
Prepare, review, and maintain routine accounting and clerical records related to Sanitary District revenue; assist with daily balancing, cash drawer reconciliation, and deposit preparation.
Assist County departments and the public by providing accurate information regarding utility accounts, real property taxes, and other County fees and charges.
Maintain and update account records in the County’s financial and billing systems; enter new account setups, charge code changes, suspensions, and annual process updates such as rate changes.
Participate in periodic reporting requirements, including preparing spreadsheets, schedules, and supporting documentation for internal and external review.