Utility Program Manager

CEDA; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision, life保险与福利

Job summary

CEDA is seeking a Utility Program Manager to lead operations for utility-funded energy efficiency programs and expand impact across Illinois.

The role focuses on managing day-to-day program operations, contractor coordination, and robust reporting to drive efficiency, quality, and scalable growth within a compliant, fast-paced environment.

Qualifications

• 3+ years in utility or energy efficiency program operations or management.
• Experience coordinating with contractors or implementation partners.
• Strong reporting, data tracking, and program performance management.
• Excellent written and verbal communication with stakeholders.

Responsibilities

• Manage day-to-day operations of utility energy efficiency programs, including the Whole Home Electric (WHE) program.
• Serve as the primary point of contact between CEDA and implementation contractors.
• Track production, performance metrics, and program progress.
• Coordinate with contractors, QA/QC teams, and internal staff to ensure work is completed accurately and on time.
• Lead weekly operations meetings, track action items, and ensure follow-through.
• Monitor program pipeline, identify bottlenecks, and drive solutions.
• Ensure timely and accurate reporting, data entry, and documentation (Salesforce or similar systems).
• Oversee QA/QC workflows, including inspections, corrective actions, and project closeout readiness.
• Analyze performance data to identify trends and improve program efficiency.
• Support program expansion efforts and increased production volume.
• Collaborate with leadership to improve processes and scale operations.
• Perform other duties as assigned.

Skills

Operations management

Contractor management

Reporting & metrics

Data analysis

Leadership

Stakeholder management

Attention to detail

Tools

Salesforce

Smartsheet

Asana

Power BI

Job description

CEDA (Community and Economic Development Association) is a mission-driven nonprofit dedicated to helping communities thrive and fighting poverty. We are seeking a Utility Program Manager to join our Expansion team and lead operations for utility-funded energy efficiency programs.

This role is ideal for someone who thrives in a fast-paced environment, enjoys managing operations and contractor performance, and wants to play a key role in expanding impactful energy programs across Illinois.

What You’ll Do:

• Manage day-to-day operations of utility energy efficiency programs, including the Whole Home Electric (WHE) program
• Serve as the primary point of contact between CEDA and implementation contractors
• Track production, performance metrics, and program progress
• Coordinate with contractors, QA/QC teams, and internal staff to ensure work is completed accurately and on time
• Lead weekly operations meetings, track action items, and ensure follow-through
• Monitor program pipeline, identify bottlenecks, and drive solutions
• Ensure timely and accurate reporting, data entry, and documentation (Salesforce or similar systems)
• Oversee QA/QC workflows, including inspections, corrective actions, and project closeout readiness
• Analyze performance data to identify trends and improve program efficiency
• Support program expansion efforts and increased production volume
• Collaborate with leadership to improve processes and scale operations
• Perform other duties as assigned.

Why Join Us?

• Benefits: Medical, dental, vision, life insurance, 401K, generous PTO, and more
• Growth: Be part of a growing team expanding energy programs across Illinois
• Impact: Help deliver energy efficiency programs that directly benefit communities.

What We’re Looking For:

Required:

• 3+ years of experience in:
• Utility programs
• Energy efficiency programs
• Operations or program management in a compliance-driven environment
• Experience working with contractors or implementation partners
• Strong experience with reporting, tracking metrics, and managing program performance
• Must have reliable transportation, valid driver’s license, and insurance.

Preferred:

• Experience with utility rebate programs (ComEd or similar)
• Familiarity with single-family and multifamily energy efficiency programs
• Knowledge of QA/QC processes and compliance requirements
• Experience with tools such as Salesforce, Smartsheet, Asana, or Power BI
• Background in energy efficiency or building science
• BPI Certification or similar
• Strong leadership and coordination skills
• Excellent communication and stakeholder management abilities
• Advanced organizational and multitasking skills
• Analytical mindset with the ability to interpret data and drive decisions
• Problem-solving skills with the ability to manage operational challenges
• Ability to manage multiple workflows and priorities simultaneously
• High attention to detail and data accuracy

CEDA is an Equal Opportunity Employer. In accordance with applicable federal, state, and local laws, we do not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status. Reasonable accommodations are available upon request