Utility Locating Dispatch Coordinator — Paid Training

Occls; Hanover (York County); Hybrid; USD 25,000 - 30,000; Full time

Job summary

One Call Concepts Locating Services, Inc. is seeking a Utility Locating Dispatcher / Clerical Assistant in Hanover, MD. You will coordinate and dispatch field personnel to handle service requests and emergencies while maintaining clear communication with homeowners, excavators and utility personnel.

Daily duties include prioritizing work, documenting dispatch activities, and ensuring accurate records. The role requires at least a high school diploma, good written and verbal communication, and

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills for client correspondence and internal coordination.
• Demonstrated ability to multi-task and manage time effectively in a fast-paced environment.
• Basic computer proficiency, including experience with Microsoft Office software.

Responsibilities

• Coordinate and dispatch field personnel based on priority, availability, and geographic location to address service requests and emergencies.
• Maintain detailed and accurate documentation of all dispatch activities, including work orders, crew assignments, and communication logs.
• Communicate effectively with field personnel, management, and clients to provide updates, gather information, and resolve issues promptly.
• Collaborate with team members and other departments to optimize resource allocation and improve overall operational efficiency.
• Monitor and respond to excavation requests on behalf of our customers, including review of utility records and submission of records to excavators.

Skills

Written and verbal communication

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

One Call Concepts Locating Services, Inc. is seeking a Utility Locating Dispatcher / Clerical Assistant in Hanover, MD. You will coordinate and dispatch field personnel to handle service requests and emergencies while maintaining clear communication with homeowners, excavators and utility personnel.

Daily duties include prioritizing work, documenting dispatch activities, and ensuring accurate records. The role requires at least a high school diploma, good written and verbal communication, and