Research/Data Analyst FB061026

State-of-Missour; Jefferson City (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

13 paid holidays

State employee pension plan

Deferred savings program

Job summary

Missouri Public Service Commission is seeking a qualified analyst for the Customer Experience Department located in Jefferson City, MO. The role focuses on operational analyses of Missouri utilities, reporting on service quality, and evaluating customer experience proposals to improve rates and reliability.

The department conducts studies, prepares recommendations, and may require written and oral testimony.

Qualifications

• Bachelor's degree from an accredited college.
• 2-4 years of relevant experience.
• Professional experience in utility or regulatory environment preferred.
• Personal computer experience required, Microsoft Office experience preferred.
• Must have strong interpersonal, communication, active listening, and writing skills.
• Ability to work within a team setting or independently is required.
• Must have initiative and strong work ethic.

Responsibilities

• Perform operational, service quality and management analyses of Missouri regulated utilities.
• Reports on the effectiveness and efficiency of Missouri regulated electric, gas water and sewer utilities.
• Examine utility proposals related to customer experiences and customer expectations.
• Plan, organize and coordinate moderately complex Commission, state and federal legislative matters related to utility programs.
• Conducts special studies and investigations, prepares recommendations, and provides written and oral testimony to the Commission.
• Reviews utility service quality statistics, including call center and meter reading performance.
• Position may require occasional in and out of state travel.

Education

Bachelor's degree

Tools

Microsoft Office

Job description

This position is located at 200 Madison Street, Jefferson City, MO 65102

The Missouri Public Service Commission regulates investor-owned electric, natural gas, steam, water and sewer utilities in Missouri, in addition to manufactured housing. We ensure that Missourians receive safe and reliable utility services at just, reasonable and affordable rates. The purpose of the Customer Experience Department is to investigate and make recommendations to the Commission on issues related to the customer experience and customer expectations, which include promoting and encouraging efficient and effective utility management and customer service.

• Perform operational, service quality and management analyses of Missouri regulated utilities.
• Reports on the effectiveness and efficiency of Missouri regulated electric, gas water and sewer utilities.
• Examine utility proposals related to customer experiences and customer expectations.
• Plan, organize and coordinate moderately complex Commission, state and federal legislative matters related to utility programs.
• Conducts special studies and investigations, prepares recommendations, and provides written and oral testimony to the Commission.
• Reviews utility service quality statistics, including call center and meter reading performance.
• Position may require occasional in and out of state travel.

Minimum Qualifications:

• Bachelor's degree from an accredited college and;
• 2-4 years of relevant experience.
• Professional experience in utility or regulatory environment preferred.
• Personal computer experience required, Microsoft Office experience preferred.
• Must have strong interpersonal, communication, active listening, and writing skills.
• Ability to work within a team setting or independently is required.
• Must have initiative and strong work ethic.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

• Health insurance 1st of the month following start date.
• 10 hours of paid sick and vacation time each month.
• 13 paid holidays.
• Optional life, medical, dental, and vision coverage.
• State employee pension plan and deferred savings program.
• Potential flexible work schedules, physical fitness opportunities, and tuition reimbursement.

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