Utility Corporate Trainer - Remote, CS & Compliance

F. H. Cann & Associates, Inc.; Massachusetts; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

F.H. Cann & Associates is seeking an experienced Corporate Training Specialist to design and deliver training for gas and electric utilities.

You will develop e-learning content using Articulate 360, deliver live sessions, and maintain training programs for customer service and call center operations. The role requires strong adult learning principles, instructional design expertise, and the ability to align training with regulatory requirements and client needs.

Qualifications

• 3+ years of corporate training experience in customer service or contact center settings.
• Experience delivering training programs for utility companies (gas/electric).
• Proficient with Articulate 360 and creating e-learning modules.
• Strong communication, presentation, and public speaking skills.

Responsibilities

• Develop, deliver, and maintain utility-specific training programs for customer service, billing, collections, outage response, field service coordination, and regulatory compliance requirements.
• Create and update e-learning modules, assessments, and learning materials using Articulate 360 and other instructional design tools.
• Prepare educational materials such as PowerPoint presentations and SharePoint content; produce videos as needed.
• Evaluate training effectiveness, monitor performance, and support operational initiatives.
• Maintain records and attend client sessions/trainings as needed.

Job description

F.H. Cann & Associates is seeking an experienced Corporate Training Specialist to design and deliver training for gas and electric utilities.

You will develop e-learning content using Articulate 360, deliver live sessions, and maintain training programs for customer service and call center operations. The role requires strong adult learning principles, instructional design expertise, and the ability to align training with regulatory requirements and client needs.