Corporate Trainer (Utilities)

F. H. Cann & Associates, Inc.; Massachusetts; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

F.H. Cann & Associates is seeking an experienced Corporate Training Specialist to design and deliver training for gas and electric utilities.

You will develop e-learning content using Articulate 360, deliver live sessions, and maintain training programs for customer service and call center operations. The role requires strong adult learning principles, instructional design expertise, and the ability to align training with regulatory requirements and client needs.

Qualifications

• 3+ years of corporate training experience in customer service or contact center settings.
• Experience delivering training programs for utility companies (gas/electric).
• Proficient with Articulate 360 and creating e-learning modules.
• Strong communication, presentation, and public speaking skills.

Responsibilities

• Develop, deliver, and maintain utility-specific training programs for customer service, billing, collections, outage response, field service coordination, and regulatory compliance requirements.
• Create and update e-learning modules, assessments, and learning materials using Articulate 360 and other instructional design tools.
• Prepare educational materials such as PowerPoint presentations and SharePoint content; produce videos as needed.
• Evaluate training effectiveness, monitor performance, and support operational initiatives.
• Maintain records and attend client sessions/trainings as needed.

Job description

F.H. Cann & Associates is seeking an experienced Corporate Training Specialist with extensive utility industry experience to develop, deliver, and maintain training programs for customer service and contact center operations supporting gas and electric utility clients. The ideal candidate will possess a strong background in adult learning, instructional design, and training delivery, with experience creating engaging e-learning content using Articulate 360 or similar learning technologies. This role will be responsible for training new hires and existing employees, evaluating training effectiveness, supporting operational initiatives, and ensuring compliance with client and regulatory requirements.

Essential Functions. Partner With Management To Identify Training Needs

and coordinate training schedules. Develop, deliver, and maintain utility-specific training programs supporting gas and electric customer service, billing, collections, outage response, field service coordination, and regulatory compliance requirements Create and update e-learning modules, assessments, and learning materials utilizing Articulate 360 and other instructional design tools Prepare educational material such as power point presentations, SharePoint content, videos etc. as needed Support and mentor new employees Keep attendance and other records of training Conduct evaluations to identify areas of improvement Monitor employee performance and response to training Attend client working sessions/meeting/training as needed Other projects as directed.

Competencies:

3+ years of corporate training experience, preferably within customer service or contact center environments. Extensive experience developing and delivering training programs for utility companies, including gas and/or electric operations. Proficiency with Microsoft Office Suite, particularly PowerPoint. Strong understanding of adult learning principles, instructional design methodologies, and training best practices. Phenomenal communication, presentation, and public speaking skills Organizational and time Management Abilities Critical Thinking And Decision-making Skills Prior call center experience preferred.

Preferred Education and Experience:

Bachelors degree in Education, Training & Development, Business, Communications, or related field; equivalent experience may be considered. Training or Learning & Development certifications (e.g., CPLP/CPTD) preferred.

Work Environment:

Federal and State contractor call/contact center along with Account Receivable Management WFH Requirements: This role might support occasional or permanent remote work in some circumstances. Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 Mbps for Upload and Download speeds. Private, quiet, and distraction free room/office space. Adhere to Telecommute Policy in its entirety.

Physical/Mental Demands

Physical Demands -While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands -While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.

Security Clearance Requirements

Must be a le to pass Federal background screening