Utility Billing Technician

Pierre Area Chamber of Commerce; Pierre, Northern (SD, KY); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Retirement match 6%

12 paid holidays

Education assistance

Hiring bonus

Job summary

City of Pierre is seeking a motivated Utility Billing Technician to join the Finance team. This full-time role handles accurate utility billing, customer inquiries, and maintains all meter/account records and energy assistance contracts.

You will also manage service orders and the Bright Energy Solutions Rebate Program while balancing registers and posting deposits. The position requires strong analysis and customer service skills, with 2+ years in relevant fields.

Qualifications

• Minimum 2 years of customer service, billing, accounting or office experience preferred.

Responsibilities

• Manage accurate utility billing and respond to customer concerns with professionalism.
• Maintain meter and utility account records, energy assistance contracts, and service orders.
• Oversee the Bright Energy Solutions Rebate Program and related processes.
• Balance registers and post daily bank deposits as part of Finance duties.
• Utilize systems for data analysis and provide strong customer service.

Skills

Customer service

Billing

Accounting

Office experience

Job description

The City of Pierre is looking for a motivated and skilled Utility Billing Technician to join the Finance team. This is a full-time position responsible for accurate and timely utility billing, as well as independently and proactively identifying and troubleshooting problems and customer concerns. This position performs the utility billing functions as well as playing a key role in customer service; maintains all meter and utility account records, energy assistance contracts, and processes utility service orders. This position also manages the Bright Energy Solutions Rebate Program. As a part of Finance, this position alternately balances registers and reviews and posts the daily bank deposit. This position requires strong systems, analysis, and customer service skills.

QUALIFICATIONS: Minimum 2 years of customer service, billing, accounting or office experience preferred.

Knowledge of customer account management, understanding cash handling, account reconciliation and collections, strong customer service and conflict resolution skills, ability to interpret billing codes and fee schedules, strong attention to detail and data entry accuracy.

Preferred Traits: Professionalism, Reliability, Problem-Solving Mindset, Patience with Customers, Strong Organizational Skills.

WAGE: $25.02 minimum plus comprehensive benefit package including 100% employer paid employee health, dental and life insurance along with a 6% employer match to the South Dakota Retirement System and 12 paid holidays. Up to $2000 annual educational assistance available. Wage offer will be based upon actual education and experience.

UP TO $3000 HIRING BONUS!

APPLICATIONS TO: Human Resources Director, P.O. Box 1253, Pierre SD [phone], www.cityofpierre.org

Additional Postings available from City of Pierre