Utility Billing & Revenue Analyst

Iconma,-Llc.; Davenport (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Referral program

Growth opportunities

Job summary

Iconma, LLC is recruiting for Utility Revenue Specialist roles in Davenport, IA. You will support accurate utility billing, identify discrepancies, and resolve issues to maintain customer satisfaction.

Ideal candidates have a Bachelor's degree in business or related field, strong MS Office skills, and keen analytical abilities. The role emphasizes detail, deadlines, and clear communication in a fast-paced environment.

Qualifications

• Bachelor's degree in business or related field.
• Proficient with MS Office Suite including Outlook, Word, and Excel.
• Strong analytical and organizational skills with high attention to detail.
• Ability to manage deadlines effectively in a fast-paced environment.
• Good communication skills, typing and Proficient with MS Office.

Responsibilities

• Support accurate and timely utility billing by identifying, investigating, and resolving billing discrepancies.
• Investigate and resolve billing errors utilizing the customer information system (CSS).
• Process billing corrections and adjustments in compliance with company procedures and audit standards.
• Interpret and apply utility tariffs, billing policies, and regulatory practices.
• Research client billing issues as directed.
• Maintain detailed records of billing activities using Excel spreadsheets.
• Contribute to process documentation and suggest updates to billing procedures for operational efficiency.
• Support various ad-hoc billing projects as needed.
• Ensure compliance with internal policies and regulatory standards.

Skills

Analytical skills

Attention to detail

Time management

Communication skills

Typing

Education

Bachelor's degree in business or related field

Tools

MS Office

Excel

Outlook

Word

Job description

Iconma, LLC is recruiting for Utility Revenue Specialist roles in Davenport, IA. You will support accurate utility billing, identify discrepancies, and resolve issues to maintain customer satisfaction.

Ideal candidates have a Bachelor's degree in business or related field, strong MS Office skills, and keen analytical abilities. The role emphasizes detail, deadlines, and clear communication in a fast-paced environment.